How do we bulk add and update the mobile Identity Field for Dual mode phones As below when you click on mobile Identity it opens window "Mobile Identity Configuration"   Really need to know how to bulk create and associate the Mobile Identity to dual mode phone (Android and iPhone) Cant see anyway to do this - it appears this is a configuration of its own???   ... View more

  If we want to upgrade UCCX 8.5.1 running on ESXi host version 4.1 to UCCX.   What are the steps as docwiki says UCCX 10 requires at lease ESXi 5.1 http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express   Do we shut down all VM's on host including UCCX 8.5.1 and upgrade to ESXi 5.X then power VM on and upgarde UCCX to 10   I cant find a formal process   please advise    ... View more

Hi, UCCX 9 We have scenario whereby callers are asked if they want to be called back.   If Yes They enter their phone number and the called is queued and they get a call back when agent becomes available.   The issue - some customers complaining that they are not getting a call back.   How can we check to see if calls are being made back to the clients - what logs, reports or options are available to check this ?   Thank you   ... View more

Hi All, Hoping someone can provide explicit dial-peer for Hong Kong PSTN dials. Local Emergency IDD Long Distance (if any) Free-Call Directory Services Have a project coming up need to configure CoR. greatly Appreciete any assistance thank you ... View more

In my experiemce there are always issues with T.38 and ATA 187 devices and VG's. This is when ywe have this setup PSTN----PRI-ISDN------GW------SW----CUCM Could also be FXO doesnt matter still have issues. NOTE This dicussion relates to this architecture PSTN----PRI-ISDN------GW------SW----CUCM I find T.38 to be very incosistant and unreliable when there is POTS and ATA 187 and also VG224, Ive even tried T.38 fallback none with modem passthough under global config and found that doesnt work well (consistantly) and we get  failures. What I have also tried and found is if we have T.38 configured  with ulaw and  fallback none then modem passthrough under Voice Service VoIP - the calls dont connect always either. What I have found to be seemless and work creating dedicated dial-peer for the actuall faxes and doing fax/modem passthough on these with G711ulaw as codec. Given CUCM only allows setting of ulaw - there is no point sending alaw or setting in voice class or dial-peer point to CUCM  at it or the Cisco IP to analogue gatereways dont transmit or take a setting for alaw? In summary Id ask Is it preferebale to only use T.38 when both call legs are IP ? Note I have tested "PSTN----PRI-ISDN------GW------SW----CUCM" when the other end is a IP brooktrout stack and  T.38 seem ok no problems All the Cisco docs I remember seeing relating to T.38 show VoIP legs and no POTS leg Thanks ... View more