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aniramac
‎08-18-2017

Beginner
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1 Accepted Solution
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Member since ‎04-17-2012
52
Posts
58
Helpful
2
Solutions

Place call to meet-me number fails

Created by in Contact Center
01-05-2014
01-05-2014
If you have TAC SR(s) open, please ask your TAC engineer to add your SR(s) to enhancement request CS...

TUP.ini File Error

Created by in Contact Center
10-22-2013
10-22-2013
Switching to another language is not a good idea.Please check CallCenterLang using https:///TUP/CAD/...

do not call list in uccx9

Created by in Contact Center
09-12-2013
09-12-2013
Hi Mukesh,I have filed an enhancement request to get the do not call contact list: CSCuj21638If you ...

do not call list in uccx9

Created by in Contact Center
09-09-2013
09-09-2013
Hi Mukesh,I have raised a documentation defect CSCuj08308. We will remove the Windows file reference...

Cant set up backup in UCCX 8.5

Created by in Contact Center
09-06-2013
09-06-2013
Hi Nishad,You were bang on the spot! If you took a look at your CLI exception, you would see "Read o...

Agent in multiple queues

Created by in Contact Center
09-05-2013
09-05-2013
UCCX has the concept of Contact Service Queues.Contact Service Queues select from available agents b...

Cant set up backup in UCCX 8.5

Created by in Contact Center
09-05-2013
09-05-2013
Hi John,Please share the following logs:Cisco Unified CCX DRFDRF LocalDRF MasterWhich SFTP server ar...

Re: UCCX 9.X NTP

Created by in Contact Center
09-05-2013
09-05-2013
Is your NTP source a Windows server, a Linux server, or an IOS gateway / switch?Could you please pro...

Re: UCCX Admin account inactive

Created by in Contact Center
09-05-2013
09-05-2013
Hi Jason,What is the credential policy setting say on the subject of expiry? When you have the user ...

Restore error on UCCX 7.0.1

Created by in Contact Center
09-05-2013
09-05-2013
Hi Eric,You need the same Cisco OS version, same UCCX version, same CUCM version.Also, same hostname...

UCCX HA. Agents stay in Reserved state

Created by in Contact Center
09-05-2013
09-05-2013
Hi,Is all your config adherent to supported configuration standards? This includes IPCC extensions b...

UCCX 8.5 Call Recording - Download calls

Created by in Contact Center
09-05-2013
09-05-2013
Yes, you can follow the steps on page 43 of this guide.Thanks & Regards, Anirudh "Protocol, then pro...

UCCX Express 8.5 Call Recording - No Audio

Created by in Contact Center
09-05-2013
09-05-2013
Hi Michael,Have you tried manually exporting the recordings? You can follow the steps on page 43 of ...

Call not disconnecting from Agent CAD on Ring No Answer.

Created by in Contact Center
09-05-2013
09-05-2013
Hi,Could you please share a few details here?1. To what percentage of agents does it occur, and how ...

CCX Changing Skill level of agents

Created by in Contact Center
09-05-2013
09-05-2013
UCCX 9.0+ has the Mobile Skill Manager accessible by supervisors, https://UCCX/mobileskillmanager/Al...
Public Statistics
Date Registered ‎04-17-2012 05:42 PM
Date Last Visited ‎08-18-2017 04:00 AM
Total Messages Posted 52
Total Helpful Votes Received 58
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