If you have TAC SR(s) open, please ask your TAC engineer to add your SR(s) to enhancement request CSCum39340. Thanks & Regards, Anirudh "Protocol, then product" ... View more

Switching to another language is not a good idea. Please check CallCenterLang using https:// /TUP/CAD/Maintenance/TUP.ini or show uccx cad prefs SiteSetup . You can use the set uccx cad prefs SiteSetup CallCenterLang "1033" to set it to en_US, and check once again. If not, please contact TAC and we will edit the TUP.ini file for you. Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi Nishad, You were bang on the spot! If you took a look at your CLI exception, you would see "Read only filesystem" mentioned. Great to see that you fixed it yourself. Thanks & Regards, Anirudh "Protocol, then product" ... View more

UCCX has the concept of Contact Service Queues. Contact Service Queues select from available agents based on one of 2 parameters: Resource Group Resource Skill: with skill levels from 1 to 10. Each agent can be added to one resource group, and can have multiple skills. Thus, an agent can be present in 1 Resource Group CSQ, and multiple Resource Skill CSQs. Agents cannot choose to log in to different CSQs. The closest: in UCCX 9.0+, supervisors can dynamically re-skill agents using the Mobile Skill Manager: http://UCCX/mobileskillmanager/ Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi John, Please share the following logs: Cisco Unified CCX DRF DRF Local DRF Master Which SFTP server are you using? Thanks & Regards, Anirudh "Protocol, then product" ... View more

Is your NTP source a Windows server, a Linux server, or an IOS gateway / switch? Could you please provide the Event Viewer System logs starting from the time you experienced this issue? Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi Eric, You need the same Cisco OS version, same UCCX version, same CUCM version. Also, same hostname, IP address, SQL version. If all this is correct, please share the following logs from the restore attempt: MCVD logs: C:\Program Files\wfavvid\MCVD\ BARS logs: C:\Program Files\Cisco\Desktop\log\ Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi, Is all your config adherent to supported configuration standards? This includes IPCC extensions being unique across partitions. How is your Select Resource step in the script configured? Is it different from default? For how long do your agents stay in Reserved? What is the next step they take? Do they remain stuck, or do they move to Talking / Not Ready / Ready? What percentage of your agents are affected, and how often does this occur? Thanks & Regards, Anirudh "Protocol, then product" ... View more

Yes, you can follow the steps on page 43 of this guide. Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi Michael, Have you tried manually exporting the recordings? You can follow the steps on page 43 of this guide. While creating a recording, can you please get a Wireshark capture from the agent PC, and "utils network capture" saved to file from UCCX? Also, the CAD logs and Cisco Desktop Recording And Playback Service logs please. While playing back a recording, can you please get a Wireshark capture from  the CSD PC, and "utils network capture" saved to file from UCCX? Also, the CSD logs and Cisco Desktop Recording And Playback Service logs please. These details will help us isolate. If CAD PC sends RTP and UCCX does not receive it, there is a network issue in recording. If CAD PC does not send RTP, UCCX will not receive it, there is a PC issue. If CAD PC does not send RTP and UCCX receives it, there is something weird going on. If UCCX sends RTP and CSD PC does not receive it, there is a network issue in recording. If UCCX does not send RTP, we need to check if the CSD playback request was received at the service level. If manual export and playback works, then the recording has been stored fine. If manual export and playback does not work, then there may be something erroneous with the raw2wav utility packaged with CSD. Thanks & Regards, Anirudh "Protocol, then product" ... View more

Hi, Could you please share a few details here? 1. To what percentage of agents does it occur, and how often? 2. Do you notice any pattern that leads up to the start of the issue? 3. Have you found any workaround to make the issue disappear, even if temporarily? 4. Could you please share the CAD (trace level set to TRACE) and the UCCX Engine logs (trace level default) for an instance of the issue? We'll need the agent ID and IPCC extension, the trigger DN, and the calling party number. Thanks & Regards, Anirudh "Protocol, then product" ... View more

UCCX 9.0+ has the Mobile Skill Manager accessible by supervisors, https://UCCX/mobileskillmanager/ Alternately, there is the Configuration REST API, if you want to build your own REST-based tool: http://developer.cisco.com/web/uccxapi/documentation Thanks & Regards, Anirudh "Protocol, then product" ... View more