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At TAC, we know that a Contact Center Express environment is rather sensitive; it needs careful handling, especially since the High Availability UCCX cluster is often the main “face” of our customers; the cash cow, so to speak. We know that our custo...
DRF Backup on UCCX 8.5 has been known to fail at a critical point: during the backup of the LDAP database.This database contains multiple configuration items within the UCCX, including essential data that is needed in the following situations:Conta...
DRF Backup on UCCX 8.5 has been known to fail at a critical point: during the backup of the LDAP database.This database contains multiple configuration items within the UCCX, including essential data that is needed in the following situations:Contact...
Switching to another language is not a good idea.Please check CallCenterLang using https:///TUP/CAD/Maintenance/TUP.ini or show uccx cad prefs SiteSetup.You can use the set uccx cad prefs SiteSetup CallCenterLang "1033" to set it to en_US, and check ...
Hi Mukesh,I have filed an enhancement request to get the do not call contact list: CSCuj21638If you need access to the file, please open a TAC case with this defect ID mentioned. You can also ask for it to be assigned to me. Thanks & Regards, Anirudh...
Hi Mukesh,I have raised a documentation defect CSCuj08308. We will remove the Windows file reference ":\DoNotCall.txt".I'm also investigating where this list is stored in the newer versions of UCCX, and will give you an update once I find it.Thanks &...
Hi Nishad,You were bang on the spot! If you took a look at your CLI exception, you would see "Read only filesystem" mentioned.Great to see that you fixed it yourself. Thanks & Regards, Anirudh "Protocol, then product"
Hi John,Please share the following logs:Cisco Unified CCX DRFDRF LocalDRF MasterWhich SFTP server are you using?Thanks & Regards, Anirudh "Protocol, then product"
