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Hi,Has anyone had any luck getting the SOny Lt25i working on Jabber for Android with CUCM IM + P 9.1 ?I have a client and an Samsung S4 works fine but the Sony is intermittent.
Hi,I have a client who wishes to have multi layered reason codes for their contact centre.Does anyone have any ideas ? I have been told its possible. Something to do with a website that writes back to the enterprise variables but I am not sure if thi...
Hi,I am currently deploying a client who uses lotus sametime attached to lotus notes 8.5.2.I have the sametime click to dial working via the connect client as well as the embedded client but it will not show any phone numbers through the contacts dat...
Hi,We are having an issue where a client is experiencing random agents going into reserved state after receiving a call from the queue. It can then sit in reserved state for any indeterminate length of time. This does not happen every time either.Has...
Yeah I realise the UCCX ODBC connection is not supported.So is there a way to write to the CAD peripheral call variables from the web page back into the agent desktop so it can write to the peripheral call variables ? Im going on no but I thought i...
Hi Jonathan,I think my explanation was bad. I was a bit jetlagged when I typed it.What we are looking at doing is writing to the custom variables and using them as reason codes by creating a new report to use those variables as reason codes instead o...
Have been experiencing a similar issue to this at one of my clients.Same thing over xmas as well.Restart of the SUBs services did the trick and kicked the primary back to being the call and script processor but very bizzare. Its been happening a bit ...
