Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this: Is this possible? Thanks in advance
Cisco ISE newbie here. From the Cisco ISE dashboard I can see each endpoint location. I would like to query cisco ISE via rest api in order to retrieve all endpoints belonging to a specific location. I.e. given a location, return all endpoints sittin...
Whenever a task is created on social miner via rest api, I can successfully query its status via xmpp or rest. Once created, the task is sent to an available agent on Finesse. When the agent ends working on the task, she presses the end button on her...
Using the UCCE 11.6 Import API, I noticed a weird behavior related to the importDate field. In pratice, there is no way to distinguish between AM and PM. I created a new contact in the afternoon and when I queried the contact configuration via rest a...
Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...
Thank you, Mike.I tried to run your query, but it gives me back just the network devices (wlc, switches, etc.) sitting in the given location. My goal is to get the endpoints (pc, workstation, etc.) living in that location.Is there maybe a way to retr...
Thanks. I figured it out. First off, it seems XMPP BOSH Eventing can be done in plain xmpp too, not only in xmpp over bosch. The dev guide is not clear about this. Anyway, leaving here my working settings: BOSH connection: BasicProtocol: xmppUsername...
I did in 10.5. The visual notification duration is controlled by the "call park display timer" service parameter. Increasing this parameter causes an increase in the visual notification popup duration on the phone display.regards
