About Daniele Visaggio

Daniele Visaggio · 01-25-2021

I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this: Is this possible? Thanks in advance

Daniele Visaggio · 04-06-2020

Cisco ISE newbie here. From the Cisco ISE dashboard I can see each endpoint location. I would like to query cisco ISE via rest api in order to retrieve all endpoints belonging to a specific location. I.e. given a location, return all endpoints sittin...

Daniele Visaggio · 02-10-2020

Whenever a task is created on social miner via rest api, I can successfully query its status via xmpp or rest. Once created, the task is sent to an available agent on Finesse. When the agent ends working on the task, she presses the end button on her...

Daniele Visaggio · 02-05-2020

Using the UCCE 11.6 Import API, I noticed a weird behavior related to the importDate field. In pratice, there is no way to distinguish between AM and PM. I created a new contact in the afternoon and when I queried the contact configuration via rest a...

Daniele Visaggio · 01-27-2020

Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...

Daniele Visaggio · 01-25-2021

Thanks a lot, Denise. I'll give a try to the channel-service API. Daniele

Daniele Visaggio · 04-15-2020

Thank you, Mike.I tried to run your query, but it gives me back just the network devices (wlc, switches, etc.) sitting in the given location. My goal is to get the endpoints (pc, workstation, etc.) living in that location.Is there maybe a way to retr...

Daniele Visaggio · 01-29-2020

Thanks. I figured it out. First off, it seems XMPP BOSH Eventing can be done in plain xmpp too, not only in xmpp over bosch. The dev guide is not clear about this. Anyway, leaving here my working settings: BOSH connection: BasicProtocol: xmppUsername...

Daniele Visaggio · 09-24-2015

I did in 10.5. The visual notification duration is controlled by the "call park display timer" service parameter. Increasing this parameter causes an increase in the visual notification popup duration on the phone display.regards

Daniele Visaggio · 12-15-2014

Thank you, that did the trick!

Member Since	‎07-22-2008 04:55 AM
Date Last Visited	‎02-17-2022 12:40 AM
Posts	35
Total Helpful Votes Received	10

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Finesse 12 - How to expose ready/not ready status selector for media "task" in the above finesse bar

List Endpoint by Location using Cisco ISE API

Task routing - task status exchange between Social Miner and Cisco Finesse

UCCE 11.6 - wrong time format for Import API importDate field

Pidgin configuration to connect to Social Miner 11.6 XMPP Bosch service for event monitoring

Re: Finesse 12 - How to expose ready/not ready status selector for media "task" in the above finesse bar

Re: List Endpoint by Location using Cisco ISE API

Re: Pidgin configuration to connect to Social Miner 11.6 XMPP Bosch service for event monitoring

I did in 10.5. The visual

Thank you, that did the trick