Daniele Visaggio
Beginner
Beginner
Member since ‎07-22-2008
‎02-17-2022

User Statistics

  • 35 Posts
  • 1 Solutions
  • 95 Helpful votes Given
  • 10 Helpful votes Received

User Activity

I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this:  Is this possible? Thanks in advance
Cisco ISE newbie here. From the Cisco ISE dashboard I can see each endpoint location. I would like to query cisco ISE via rest api in order to retrieve all endpoints belonging to a specific location. I.e. given a location, return all endpoints sittin...
Whenever a task is created on social miner via rest api, I can successfully query its status via xmpp or rest. Once created, the task is sent to an available agent on Finesse. When the agent ends working on the task, she presses the end button on her...
Using the UCCE 11.6 Import API, I noticed a weird behavior related to the importDate field. In pratice, there is no way to distinguish between AM and PM. I created a new contact in the afternoon and when I queried the contact configuration via rest a...
Good afternoon, my goal is to use XMPP eventing to monitor Task campaign events on Cisco Social Miner.In particular, I'm trying to obtain task status updates via bosh/xmpp from Social Miner, release 11.6.2.As xmpp client I'm using Pidgin but I still ...
Community Statistics
Member Since ‎07-22-2008 04:55 AM
Date Last Visited ‎02-17-2022 12:40 AM
Posts 35
Total Helpful Votes Received 10
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