01-25-2021 03:59 AM
I have enabled task routing in UCCE/Finesse 12.
For the time being, operators have to select their readiness status inside the default task gadget.
I would like to move the status selector above, like this:
Is this possible?
Thanks in advance
01-25-2021 10:03 AM
Hi,
Yes, it should be possible. Take a look at the ChanelService JavaScript (https://developer.cisco.com/docs/finesse/#!channel-service) API as well as the DigitalChannelSampleGadget (https://github.com/CiscoDevNet/finesse-sample-code/tree/master/DigitalChannelSampleGadget).
Thanx,
Denise
01-25-2021 11:06 PM
Thanks a lot, Denise. I'll give a try to the channel-service API.
Daniele
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