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install CA certifcate in Finesse

iptuser55
Frequent Contributor
Frequent Contributor

hI

I`m looking to install my  companies own cert on Finesse so agents do not have to accept the warnings. I understand I need to add a SAN as the  Finesse server domain is in xxxx-uc.com while the users user domain  is xxx.mycompany.com-  Is this correct?

Also If I upload the cert for Finesse do I need to upload the same cert another applications?  We are using CUIC and UCCE

UCCE is a learning curve for me

thanks

3 Replies 3

gnanem
Beginner
Beginner

Hi,

Please follow the below link.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1101/200286-Unified-CCE-Solution-Procedure-to-Obtai.html

Regards,

Gnaneswaran.M

iptuser55
Frequent Contributor
Frequent Contributor

Hi

thanks for the link

Reading  the link if I`ve only got Finesse and CUIC then it looks like I need to create certs for both CUIC and Finesse in RED and upload them?-Is this correct ?

As live data servers interact with CUIC and Finesse servers one has to upload root certificates of these servers as well in the following order to maintain certificate dependencies.

  • Upload Finesse root\intermediate and CUIC root certificates on live data server
  • Upload Live-data servers root certificate on finesse primary server
  • Upload CUIC servers root certificate on finesse primary server
  • Upload Live-data root certificates on CUIC primary server
  • Upload Finesse root\intermediate certificate on CUIC primary server

 

yes.

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