Hello, I have an IP Phone model 9971 and Call Manager 8.6 configured with Extension Mobility but the problem is I can not find the expansion module configuration section under the User device Profile although I am Using the same Phone buttopn template on both the device and the device profile,Any suggestions.Thanks ... View more

Hi everbody, I was trying to access my VSOM 7 for the first time I entered using the local admin and hvae changed the password but the proble is I can canot configure anything on the server as it is asking for the root password which I do not know and I can not find in any related documents,So Anyoneone know what is the root password for it? ... View more

Dears, I have call manage version 7.1.3 connected to it cisco voice gateway as an h323 gateway connected to it 2 E1 PRI channels suddenly while everything was working fine users fail to dial out external calls but incoming calls work fine knowing that no modification have been done to the configuration. debug isd q931 ------------------------------------------------------ *Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 12345678 *Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00E8 callID = 0x8069 switch = primary-net5 interface = User *Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E8         Bearer Capability i = 0x8090A3                 Standard = CCITT                 Transfer Capability = Speech                  Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA9839F                 Exclusive, Channel 31         Calling Party Number i = 0x0081, '12345678'                 Plan:Unknown, Type:Unknown         Called Party Number i = 0x80, '12345678932'                 Plan:Unknown, Type:Unknown *Oct 24 09:41:04.499: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x80E8         Channel ID i = 0xA9839F                 Exclusive, Channel 31 *Oct 24 09:41:14.547: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x80E8         Channel ID i = 0xA9839F                 Exclusive, Channel 31 *Oct 24 09:41:14.551: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80E8         Progress Ind i = 0x8088 - In-band info or appropriate now available VGW-Router1# *Oct 24 09:41:17.059: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x00E8         Cause i = 0x8090 - Normal call clearing *Oct 24 09:41:17.147: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x80E8 *Oct 24 09:41:17.147: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x00E8 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ... View more

Guys greting, Does the Cisco call manager version 7.x is compatabible to work with windows server 2008 R2 enviroment as i found no docs regarding this issue and I will have a migration to do.thx ... View more

hello guys I got this message on my router while configuring software mtp: "rpm_user_create_profile_entry :: Resource provider not registered" and my mtp is not registered to the call manager. IOS 12.4T I am sure about my config have in another router and work fine. ... View more

Hi everybody, our customer will raise the functional level to their domail to  windows server 2008 R2 and we have an integration between CUCM   7.1.3 with LDAP directory So is windows server 2008 R2 is supportted with  the call manager version 7.1.3 the documents does mention anything  about 2008 R2 only AD windows server 2008 ... View more

I am getting the below errors in database when I am trying to run DMA to migrate/upgrade Call Manager from 4.2 to 7.1 any ideas : [05:10:16 PM] Accessing database... [06:21:15 PM] modExportDatabase=Failure [06:21:15 PM] Failed to complete database processing successfully. [06:21:15 PM] License file (licupgrade.lic)is not generated as expected due to unsuccessful initialization or DMA validation. [06:21:15 PM] Failed to validate Cisco CallManager database and directory exported data. [06:21:15 PM] The exported data cannot be used for upgrade. [06:21:15 PM] Correct the database and/or directory data and run DMA again. [06:21:15 PM] Verification of DB in IDS failed. Retaining the TAR file as it is. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.191 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.191 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.534 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.534 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.800 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:43.800 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:45.175 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:45.175 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:46.644 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:46.644 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:46.894 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:46.894 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:47.081 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:47.097 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:48.394 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:48.394 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:48.847 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:48.847 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:49.644 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 7| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:38:49.644 installdb|   CSV::ConvertFile *ERROR* Column/types/values size mismatch, Names 10, Types 10 Values 4| ***> DATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT:      Sorry.  Unable to parse and identify error number.  Raw Message follows:     02/12/2012 17:39:29.754 installdb|   installFull *ERROR* Prior Cancel or Error Processing installCsv (c:\tmp\db\exported)| ******************************************************************************** * *          End of errors found during CallManager database validation. *          CallManager database validation. * *          Date/Time  : 02-12-12/06:21:15 PM * ******************************************************************************** ******************************************************************************** * *          End of errors found during DMA Frame Work. *          DMA Frame Work. * *          Date/Time  : 02-12-12/06:21:27 PM * ******************************************************************************** +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ End of Logs,Thanks ... 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MVA work fine I could dial from the PSTN and hear the IVR and enter my remote destination and pin code once I enter a destination number to dial the call drop immediately for both on-net or off-net calls after further troubleshooting and investigation I found the the TCP connection is reseted by the h323 GW ############################################################################################################################ CMM#debug h225 events *Mar 20 03:53:12.705: Changing to new event: ACCEPT h323chan_chn_accept: fd=0 *Mar 20 03:53:12.705: h323chan_gw_accept: TCP connection accepted from 10.20.250.11:34367 on fd=2 *Mar 20 03:53:12.705: h323chan_chn_accept: Local(0x0) accepts TCP conn from 10.20.250.11(0xA14FA0B) port (34367); fd=2changing from LISTENING state to ACCEPTED state *Mar 20 03:53:12.705: h323chan_chn_process_read_socket: fd=2 of type ACCEPTED has data Hex representation of the SETUP TPKT received: 080200160504038090A26C06008131323334700580363330397E00C10520B0060008914A00050201804567401F0031003200330034000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000022C0B50000120F436973636F43616C6C4D616E61676572003100010180963C0080A63F7B0AA541EE160026050A14963B00D50D800007000A14FA0B06B8110080A63F7B0AA541EE160026050A14963B010001000100010010A00100140140B50000120D82040020040001030003000103 h225ParseData: Q.931 SETUP received on fd=2Hex representation of the SETUPACK TPKT to send. 080280160D7E00210528401900060008914A00040080A63F7B0AA541EE160026050A14963B10800100 *Mar 20 03:53:12.733: h225SetupAck: Q.931 SETUP ACK sent from fd=2 *Mar 20 03:53:12.737: h323chan_init_listen_socket: Listen fd=3 setup successful *Mar 20 03:53:12.737: compose_TunnelledSignallingMessage_ciscoNo tunnelled content. Hex representation of the CALL PROCEEDING TPKT to send.: 08028016027E0033052180060008914A00042800B500001240013C050100044300110080A63F7B0AA541EE160026050A14963B0100010010800100 h225CallProcRequest: Q.931 CALL PROCEEDING sent fromfd=2. *Mar 20 03:53:12.737: compose_TunnelledSignallingMessage_ciscoNo tunnelled content. Hex representation of the CONNECT TPKT to send.: 080280160704038090A27E004B0522C0060008914A0004000A14FAFAC48C2800B500001240013C0501000080A63F7B0AA541EE160026050A14963B1D0C00110080A63F7B0AA541EE160026050A14963B0100010010800100 h225SetupResponse: Q.931 CONNECT sent from fd=2 *Mar 20 03:53:12.741: h323chan_chn_process_read_socket: fd=3 of type LISTENING has data *Mar 20 03:53:12.741: Changing to new event: ACCEPT h323chan_chn_accept: fd=3 *Mar 20 03:53:12.741: h323chan_gw_accept: TCP connection accepted from 10.20.250.11:60279 on fd=4 *Mar 20 03:53:12.741: h323chan_chn_accept: Local(0x0) accepts TCP conn from 10.20.250.11(0xA14FA0B) port (0); fd=4changing from LISTENING state to ACCEPTED state *Mar 20 03:53:12.749: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:12.749: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:12.749: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:12.753: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:12.757: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:21.817: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:22.481: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:23.141: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:23.849: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:24.377: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:25.345: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:25.881: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:26.413: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:26.929: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:28.193: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:29.201: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:29.825: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:30.745: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:31.961: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:32.425: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:32.909: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:33.661: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:34.165: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:34.757: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:36.249: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:37.141: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:37.821: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:38.177: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:38.761: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:39.297: h323chan_chn_process_read_socket: fd=4 of type ACCEPTED has data *Mar 20 03:53:39.421: Changing to new event: CONNECT h323chan_chn_connect: connecting to 10.20.250.10:1720 *Mar 20 03:53:39.421: h323chan_gw_conn: Created socket fd=5 *Mar 20 03:53:39.421: h323chan_gw_conn: connect in progress on fd=5h323chan_chn_connect: using fd=5, owner_data(ccb) 0x68AB024C changing from NONE state to CONNECTING state *Mar 20 03:53:39.425: h323chan_chn_process_read_socket: fd=5 of type CONNECT_PENDING has data *Mar 20 03:53:39.425: Changing to new event: CONNECTED changing from CONNECTING state to CONNECTED state *Mar 20 03:53:39.425: compose_TunnelledSignallingMessage_cisco Tunnelled Content: IAM, GEA,trs3,00,1,y,y,1,1234                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   .... *Mar 20 03:53:39.425:  The length of message content is:[34] Hex representation of the SETUP TPKT to send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h225SetupRequest: Q.931 SETUP sent from fd=5 *Mar 20 03:53:39.425: h323chan_chn_process_read_socket: fd=5 of type CONNECTED has data *Mar 20 03:53:39.425: h323chan_recvdata: No Data on fd=5 PROCESS_READ: FAILED/NOT COMPLETE,rc 10, fd=5 *Mar 20 03:53:39.425: h323chan_chn_process_read_socket: fd=5 of type CONNECTED has data *Mar 20 03:53:39.425: h323chan_recvdata: recv failure on fd=5: errno=254 errstr=Connection reset by peerh323chan_chn_close: Calls[1] Exist on socketfd=5 Owner[2] *Mar 20 03:53:39.429: h323chan_close: TCP connection from fd=5 closed *Mar 20 03:53:39.437: compose_TunnelledSignallingMessage_ciscoNo tunnelled content. Hex representation of the RELEASE COMPLETE TPKT to send.: 080280165A080280907E0022052580060008914A00041100110080A63F7B0AA541EE160026050A14963B10800100 h225TerminateRequest: Q.931 RELEASE COMPLETE sent from fd=2. Call state changed to [Null]. *Mar 20 03:53:39.441: h323chan_close: TCP connection from fd=2 closed *Mar 20 03:53:39.441: h323chan_close: TCP connection from fd=4 closed *Mar 20 03:53:39.441: h323chan_close: TCP connection from fd=3 closed ############################################################################################################################ ####### the Voice Gateway and the Call Manager Servers are in the same subnet the traffic do not traverse the FW,I stopped at this point! ... View more