ello All, I have a CUCM installed in the headquarter and Telepresence Endpoint (MX300) on the remote site. The Endpoint are all registered on the CUCM. The WAN is an MPLS Cloud. For the some Routing Restriction, the remote site cannot call each other directly. I want ask, it’s possible that the Video call between two remote site can be done through CUCM (signaling and media)? If yes, would you mind to give me some details? Thank you very much   Best regards CHAM ... View more

Hi all,   I have a codec SX20 registrerd to the CUCM 11.5. I have also configured the VCS-C and VCS-E.   I have configured the SIP trunk between the CUCM and VCS-C ( both are in the same vlan) Also I have confirued the Zone between VCS-C and VCS-E  (  the Firewall is configured for test to allow any ).   When i made a outgoing call  (B2B) , the call is ringing on the remote Codec , and the remote codec coud accept call , but no media recived .. and the call is disconnected.   I just want know if i m correct :   for signaling :   SX20 <-->CUCM<-->VCS-C<-->VCS-E<--> Remote Endpoint   For the Media:   SX20 <-->VCS-C<-->VCS-E<-->Remote Endpoint   Thank you very much   CHAM   ... View more

Hello All, We are preparing the  process to achieve the Cisco Gold Certification. For the "Support Requirements", I want know if there is some ITSM Software that can use to success this part ? Thanks in advance Regards CHAM ... View more

Hi all, I will configure a CME for new End customer that a specific Existing analog Line ( will be used in FXO). This specific Teleco line is used for both Fax and Telephone ( Fax machine have also a telephone). Now , we will use an Ip Telephony, we have a question that how that line will be configured on the CME for : 1- If the coming  call on this is line is a telephony call , the call will be routed to an ipphone . 2- If the coming call on this is line is a FAX , the call will be routed to a FAX Machine. The Line will be connected to the CME , by usiing FXO Card. and also we can add a FXS card to the CME. Thanks in advance Regards CHAM ... View more

Hi all, I want to make an new quote to have a support ( smartnet ) for an existing LMS 4.2 .   I don t know which code I must use this use to have this quotation  ( PAK,..) ? Thank in advance Regards CHAM ... View more

hi all, I have a strange problem on the cisco ipphones. The ipphones have already an ip address and registred on the CUCM. but they releases there ip address randomly and frequently !!! After a while , the ipphones get anther ip address and register again. Firstly i thought that may be the problem is the Firmware version used by the ipphones --> I tried many version but the problem stil exist.   The CUCM version is : 8.0.3 The LAN is a third party switchs ( hp).   Would you mind to help ?   thanks in advance   Regards   CHAM           ... View more

Hello All,   I have a problem with KVM Console on Cisco CIMC for UCS 220 M3.  I want install ESXI , but when i tire to configure a new boot order on the server , the old ordre still working and i cant boot from Virtual Media. Please find in the attachment the screenshot about all information about UCS-CIMC and KVM Console. Please help ! Thanks in advance Regards   CHAM ... View more

Hello; I have a cisco 3945 , i want to be sure if i can use permanent gatekeeper license I have the folowing license   icense Info: License UDI: ------------------------------------------------- Device#   PID                   SN ------------------------------------------------- *0        C3900-SPE150/K9         Technology Package License Information for Module:'c3900' ----------------------------------------------------------------- Technology    Technology-package           Technology-package               Current       Type           Next reboot ------------------------------------------------------------------ ipbase        ipbasek9      Permanent      ipbasek9 security      securityk9    Permanent      securityk9 uc                 uck9          Permanent      uck9 data              None          None              None   show ios vers    : Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.1(4)M3, RELEASE SOFTWARE (fc1)   thanks in advance   regards   ... View more

Hi all, I have to download a Cisco Phone Firmware from CUCM.   Would you mind to help me how to do this ?   Thanks in advance   CHAM ... View more

Hi all,   I have to upgrade a CUCM  actually in use from 6.1 on MCS 7828  to CUCM 9.1 on VMWARE ( Business Edition on UCS C220).   I want to know what is the best scenario to do for the upgrade?   thanks in advance   regards   Cham ... View more

Hello All, I have to configure an autoattedant for a new customer with the folowing scenario : When a call come in the router ( from external callers) , the call must be answered by the autoattendant as described :   1- First :  the caller listen the greeting 2- Second : the system ask the caller to choose to press a number according to the departement :     -> to join the "IT departement"   press 1     -> To join the "Maketing departement" press 2    -> To join the "Support Departement" press 3    -> To join the " Training department " press 4   -> To join the "reception" press 5   Can someone help me how can i configure this scenario ,   Thanks in advance   Regards   Cham ... View more

Hi all, I'm invited to install a cisco  IP Telephony in Remote Site for the company that already have an exsiting TOIP infrastructure. The CUCM in the Headquarter use e-token for encrypt voice ( RTP and Signaling). I have two questions about SRST: 1- What i have to do for SRST-GW to be able to registre Ipphones ( Encrypted Ipphones)   when WAN connection is lost. 2- What is required for the Remote site users to use meet-me conference ( when WAN is UP)? do i need to add a media ressource from SRST GW? Thanks in advance Regrads Cham ... View more

Hi all, I receive a question from a future customer about this future if its supported on " WS-C2960S-24PS-L": configuring 2 dhcp server on this swith ( 1 dhcp for voice vlan , and 1 for Data Vlan). I did some search , but i didnt find the answer . Please, would someone help me for this question ? i have to advice a customer before ordering the switch. Thanks in advance regards Cham ... View more