Hello Everyone,Can anyone please let me know how to generate report against talktime in CUIC? As an example, suppose I want to create a inbound call report to see howmany calls were lasted for less than or equal to 10 mins out of total inbound calls....

Hi All,Can anyone please let me know what kind of licenses are required for configuring mobile agents in Cisco Unified Contact Center Express environment. I mean to say does it require any kind of CUCM license like enhanced or enhanced plus ( for CTI...

Hi,Can any one of you let me know how we can achive service URL redundancy for Extension mobility service. Currently we are using the service URL configured with publisher IP address. But in case of publisher failure agents are not able to access the...

Hi Guys,Can anyone of you help me to understand if is there any way to record a inboind/outbound call in CUCM without exploring UCCX. is there any inbuild component available in CUCM or Unity connection which can used for recording call or the only w...

Hi Guys,We are facing one severe issue as our voice gateway of model 3925 is getting rebooted automatically intermittently. The IOS version running on the router is 15.1(3)T1. Can any one tell me if this is software BUG for this specific IOS version ...