Here is the issue when I make a call from ext 1000 to ext 1100 I am getting a reorder tone. I can see the call make it to the CTI port 1100 but for some reason it is not using the CSS built on the CTI port to allow the call to tbe sent to UCCX to pla...

We built a new CUCM 10.5 environment and now we need to migrate phones from CUCM 8.0  to this system. We  tried  using bulk admin but that process is a complete joke. If you needed to do a mass change on several phones that is the way to go but movin...

I have a site that is far away in a small town that the carrier can not offer a PRI or T1 CAS.  So, I have to stick with the 8 DID trunk and 8 COT trunks that currently go into a Nortel option 11 PBX.  I want to convert the site to VoIP so I need to ...

So my company just purchase the Genesis Call Center which I really know nothing about. Does anyone have any experience with this product and how it connects to the CUCM 8.0 cluster?  I have been told there are several ways to deploy the call center o...