Here is the issue when I make a call from ext 1000 to ext 1100 I am getting a reorder tone. I can see the call make it to the CTI port 1100 but for some reason it is not using the CSS built on the CTI port to allow the call to tbe sent to UCCX to play a message. If I put the BTC_UCCX_PT in the phones CSS WCT_CSS and make the call; the call works every time.  To verify this I removed the CSS from the CTI port all together and make the call and it still worked. If I remove the BTC_UCCX_PT from the phones WCT_CSS I get a reorder tone again. We are migrating from CUCM 8.0 to CUCM 10.5 and this setup worked in CUCM 8.0. So did something change in CUCM 10.5 or is this a bug that I have found in this rls. I put in a TAC case but that was not very helpful they just told me to put the BTC_UCCX_PT in all of the CSS on the system now but I have a ton of CSS and I feel if this is a bug it needs to be corrected.   I have a phone with Ext 1000 built in the TUL_Region_PT and with a CSS of WCT_CSS. The WCT_CSS has one partition in it call TUL_Region_PT so that is can call other phones with the same PT. I built a CTI port from UCCX 10.5 with the Ext 1100 in the TUL_Region_PT with a CSS of UCCX_CSS. The UCCX_CSS has a partition of BTC_UCCX_PT. In the UCCX system I have 100 Jtapi ports built with a PT of BTC_UCCX_PT and a CSS of UCCX_CSS. ... View more

We built a new CUCM 10.5 environment and now we need to migrate phones from CUCM 8.0  to this system. We  tried  using bulk admin but that process is a complete joke. If you needed to do a mass change on several phones that is the way to go but moving phones from one version to another just doesn't work without hours looking over what has changed on the export files on each version. Cisco needs to redesign a better way. So I thought I would ask the Cisco Community if there is another way to do this. Hopefully there is...  ... View more

I have a site that is far away in a small town that the carrier can not offer a PRI or T1 CAS.  So, I have to stick with the 8 DID trunk and 8 COT trunks that currently go into a Nortel option 11 PBX.  I want to convert the site to VoIP so I need to figure out what type of card either FXS or FXO the COT trunks will need. I know the DID trunks will need a FXS card and I think the COT trunks will use a FXO card is that correct? ... View more

So my company just purchase the Genesis Call Center which I really know nothing about. Does anyone have any experience with this product and how it connects to the CUCM 8.0 cluster?  I have been told there are several ways to deploy the call center one is using cisco phones and connecting the Genesis gateway via SIP to the CUCM cluster or going with a complete Genesis solution using Polycom phones recommend by Genesis and just having a SIP trunk to the CUCM cluster to pass calls internally.   I think I would like to keep that system seperated as much as possible from the CUCM environment but I just dont know what the pros and cons of doing something like that would be. Does anyone have any experience that they are willing to share that might be helpful. It would be greatly appreciated....Thanks ... View more

I have two sites one is our main site and the other is our backup site. Both sites have static routes in the core switches and some are duplicate address  on both cores just pointing to different firewalls if our main site lost connectivity. I would like to take these static routes and redistribute them into OSPF, but I needs to have some statics display a different metric. What is the best way to do this? I thought about a route map with an access list listing the static addresses that I need set to metric 200 but i haven't been able to get it to work. Here is what I have so far, this is just on a simulator. Any help would be appreciated....Thanks router ospf 1 restribute static subnets route-map STATIC_INTO_OSPF network 10.1.0.0 0.0.0.255 area 1.0.0.0 network 10.1.1.0 0.0.0.255 area 1.0.0.0 ip route 152.187.22.38 255.255.255.255 10.1.0.2 200 tag 1000 ip route 162.7.32.0 255.255.255.224 10.1.0.2 200 tag 1000 ip route 162.7.40.0 255.255.255.224 10.1.0.2 tag 1000 ip access-list standard STATIC_ROUTES permit 152.187.22.38 permit 162.7.32.0 0.0.0.31 route-map STATIC_INTO_OSPF permit 5 match ip address STATIC_ROUTES set metric 200 ... View more

Here is what I want to do. I want to be able to redistribute all BGP routes into OSPF but give some routes a higher metric so that those routes will still route over OSPF unless there is an outage on the OSPF link. Then those routes will take the BGP path. I have several branch sites just on MPLS running BGP and several branch sites just on a layer 2 connection running OSPF.  I have hub sites that run both connections but right now those hub sites send everything over the OSPF link and if the traffic needs to go out over the MPLS cloud our Core site handle the traffic without going out the MPLS link we have also at the hub site. So I want to be able to list out the BGP networks at the hub sites so that instead of the traffic going to the Core it will route out the direct MPLS link. I see sites on MPLS come directly into the hub site over the MPLS link so I am sure we have async routing taking place. ... View more