I am having issue with the device count summary. I see different number in pub and sub. Basicually they are showing only phones that are registered to their server We are using CUCM 9.1.2 . Not sure if this is normal in 9.1.2. I am checking in 11.5 where phones are registered to sub but pub is showing correct device count summary. I checked dbreplication is good on 9.1.2       ... View more

Hello all,     We have this call flow and we are having intermittent DTMF issue CUCM 10.5--->CUBE(10.1.1.10--->AVAYA(10.1.1.11)--->PSTN   I am trying to capture RTP packets between CUBE and AVAYA, How can we capture RTP packets between(10.1.1.10 and 10.1.1.11)??   I followed below steps and I can see the traffic only from AVAYA to CUBE and that too only SIP and TCP not RTP.   Router(config)# access-list 140 permit ip host 32.55.55.32 any Router(config)# access-list 140 permit ip any host 32.55.55.32 This ACL will capture all traffic to and from this IP address. Next we need to enable the Cisco packet monitoring service: Router# monitor capture buffer holdpackets Now we can filter the monitored traffic by filtering it through our access-list: Router# monitor capture buffer holdpackets filter access-list 140 Now we need to name our particular packet capture. I have called mine "testcap" Router# monitor capture point ip cef testcap all both Router# monitor capture point associate testcap holdpackets Now we can start our capture! Router# monitor capture point start testcap Once you think you have acquired enough packets, to stop the capture, type: Router# monitor capture point stop testcap Now you can export your data to your tftp server by typing in the following command. You can then open the .pcap file in Wireshark for viewing Router# monitor capture buffer holdpackets export tftp:// 10.0.0.55 /testcap.pcap Once uploaded you can clear your capture buffer by typing the following: Router# no monitor capture buffer holdpackets   Any help is much appreciated     Thanks! ... View more

Hello all, I have a user who has both CSD and CAD on the machine. Before getting first call to CAD, user is able himself in both "Team state" and "Team summary", but once he gets first call, his name doesn't show up in " Team state". It shows only in "Team summary". This is happening only on his account.   Any help is much appreciated ... View more

Hello all, I have a user who has both CSD and CAD on the machine. Before getting first call to CAD, user is able himself in both "Team state" and "Team summary", but once he gets first call, his name doesn't show up in " Team state". It shows only in "Team summary". This is happening only on his account.   Any help is much appreciated ... View more

We have Cisco supervisor desktop where supervisor can see user in team state but not in team summary?? Any clue why this could be happening??   Any help is much appreciated   Thanks! ... View more

Hello,  We are getting outside dial tone after entering 91 for long distance calls.We are good with local and international calls(get dialtone after entering 9) I have a CTI RP with 911(FYI)   To test I created another route pattern as 8.1[2-9]XX[2-9]XXXXXX and still I get the outside dial tone after 81. Is there a setting somewhere to have dial tone after entering 9 ???   CUCM v10.5   Any help is much appreciated   Thanks! ... View more