UCCX 7.0 with custom script:CSQ has answered a call, played the open menu prompt and the user has selected 1 to be connected with an agent; sometimes there is a delay of about 10 or 20 seconds before the script finds an available agent or places the ...
I trying to use the cccexport utility to move from ccc to mpe.I purged all past meetings in ccc, up to the current day. It seems the export run successfully.I run the import for ccc in mpe and get error messages about past meetings and duplicate meet...
I'm trying to route calls via H323 between CME and CCM.I can't figure out why the call fails from the phone on the CME site to the CCM. I get a fast-busy.Obviously I'm missing something.From the CCM I can call the phone on the CME.Any advice will be ...
What, generally, causes the report db to be "suspect"? Is Unity dependent upon the report db since the suspect state doesn't seem to effect operation.V. Unity 4.0.5 Exch'03 off-box.
TAC resolved the problem; over complicated configuration.Kill the voice service hairpin routing. This seems to be the key.Bind h323 in the interface. I'd taken it out.I never tried binding the interface w/o the hairpinning.Configure standard dial-pee...
Correct the single dial-peer points to the CCM, I'm just trying to learn about CME.Yes I was using SIP but not always. Either way I still can't get the call routed.I thought that the telephony-service might convert SIP to H323 so I tried adding SIP. ...
Thanks for the explaination. If I'm not is need of running reports from the SA is there any cause for concern if the report db is suspect? Is failover dependent upon the state of the report db in anyway?Yes.Todd