I used IE 11, 10, 9 and even 8 to load the CAD-BE agent and I am getting java error.  I also download the latest java and also try to use firefox. Java applcation error show: Application Error: NullPointerException Thanks in advance! ... View more

When I access //X.X.X.X/ccmadmin, I can change my phone button layout (Example: button 3: Sam-100 , button 4: John-101, and etc).  When I access //X.X.X.X/ccmuser I do not have the phone button open layout.  I am able to access ccmadmin and ccmuser using the same credentail.  What roles and groups do I need to remove or change? This what I got so far:  End User:                                                                         Permissions Infomation:                                                 Roles: -AXL-Enabled-App                                                            -Standard AXL API Access -Standard Audit Users                                                      -Standard CCM Admin Users -Standard CAR Admin Users                                             -Standard CCM End Uers -Standard CCM End Users                                                -Standard Phone Management -Standard CCM Gateway Administration                             -Standard CCMADMIN Administration -Standard CCM Phone Administration                                 -Standard CCMADMIN Read Only -Standard CCM Read Only                                                 -Standard CCMUSER Administration -Standard CCM Super Users Thanks in advance!!!! ... View more

I want to remove "are you still there? without changing the max retires.  What changes should I look for or what changes need to be made?  I just want it to repeat, but not play "are you still there?" prompt ... View more

I am able to login using the username and password that I created in Cisco Unified OS administration and through command line.  I forgot the username and password for Cisco Unified UCCX Administration and Cisco Unified Desktop Administrator.  How do I reset it to factory default so that I could do a fresh installation or how do i retrieve the username and password to access UCCX Administration and Desktop Administrator? ... View more

I'm able to to create my main network, but unable to create guest network. Already create CP and when connected to the guest SSID, the guest could still see my main network. How to create Guest network? ... View more

I know that if you change your max retries from 0 to more than 1 the prompt "are you still there?" will play. Where on the CUE editor would I find that wav file so that I could change it or delete it? Thank you in advance. ... View more

I have setp on UC500 that when someone call in to an extension it forward to their cell. On the CUE: -Users- Number E.164 Registration: both reg-- Second number: ((dial out number(9)+ cell #) example: 91800XXXX) Am I right? That's how far I got. Where do i go so that when a person call out from an extension it show their cell number instead of the company number on CUE? Thanks in advance. ... View more