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HiWe have a CCX server , Model MCS-7825-I4-CCX1 but unfortunately we don’t have any of the required installation media and the necessary licenses for it.I would like to use this for our helpdesk team ( 25 agents and 5 Supervisors)can anyone tell me w...
Hi EveryoneI currently have a h323 gateway which is connected to PSTN via a PRI.because of cost savings , we are canceling the PRIs and getting a SIP trunk.how do i go about configuring the SIP trunk into the IOS to conenct to PSTN?anyone has any sa...
Hi we have a UCM6.1.2 and a H.323 voice gateway we get many calls from different vendors and so on i want to some how assign a contact or a name to the calls that come in often for example if we get 100 calls from 973-333-3333 i want that number to s...
how do i change the MOH for every phone on the CCM6.1.2.in 5.1.3 i could do that on the device pool, but that option is not available in 6.1.2please help
Hi Everyone,We had the same issue and we got it fixed.I opened a few tac cases and we figured it out.It was a really weird issueThe line TRUEIn jabber-config.xmlHad the word “true” in lower case and we had to change it to upper case.That fixed our is...
