Looking to report on the time a CSQ spends in a state where no agents are ready. It would be great if we could tell the difference if the unavailability is because all agents are on calls, but more interested in when all agents have set themselves to...

I am scheduling conferences via TMS with an MCU bridge. After adding multiple participants to the conference and changing to the "Connection Settings" tab it automatically adds the MCU due to the need for bridging. Then i see it chooses how to connec...

I have the latest version of Java installed Java 7 Update 9, and the latest version of the Cisco AnyConnect Secure Mobility Client (3.1.01065). When disconnected from the VPN, i can run any java application that I want. If I am connected to the VPN, ...

My thread is more about "best practice" than how to do something. If you're posting a response I'd appreciate if you have any White Papers that you could post as well, but I trust the commuities oppinons as well!I have a site that is very dense, but ...