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Hi,Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.Cheers,Hugo ChevalierEDIT : After trying to install it....
Hi,I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :A agent is in READY state, when a call is comming, the state change to NOT READY, it should be TALKINGIn the Agent state log is see NOT READY -> Reason code 3...
Hi,I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :I enable the Chat Control gadget in the desktop Layout but on the agent desktop, the gadget does not loading.I see the grey bar and the loading icon but nothi...
Hello,I am having an issue with CISCO CUEAC v9 BLF with extension mobilityI am working with :CISCO CUCM v8.6.2 SU1CISCO CUEAC Server v9.1.1.10CISCO CUEAC Console v9.1.1.1372 An end user is logged on an IP Phone with Extension Mobility ...
We faced issue to claim users that 1st create an account with their personnal email address, we cannot migrate them to our Org keeping their data .. even if they change the email address of their webex account to their professionnal email address .....
Hi James,About your error message :I already have this issue.Please check that : - You create a recording profile - You allow IPPhone to be record and apply the recording profile
It is not really missing, It will not be usefull.If an agent start recording a call it is because there is trouble or something else so it is better to have the entire conversation.If a supervisor start recording a call it is for trainning or quality...
