About DAVID BURKHART

DAVID BURKHART · 10-03-2024

I have looked all over and nothing I've found has worked. I have upgraded my CER publisher from 11.5 to 14 (heading to 15). Rather than attempting to upgrade the subscriber, which is on an M4 host, I want to build a new subscriber on my M6 host and c...

DAVID BURKHART · 09-24-2024

I am trying to upgrade from CER 11.5 to 14. When running the pre-check COP file, as well as utils diagnose test from the CLI, I am getting "Error, intra-cluster communication is broken, unable to connect to [IP address of the server on which I'm runn...

DAVID BURKHART · 09-24-2024

I need to upgrade CER from 11.5 to 14 and have access to three ISOs. Does anyone know which I should use for this purpose, or is there a different one I need? 14.0.1.10000-7-recovery.isoBootable_UCSInstall_CER_14.0.1.10000-7.sha512.isoUCSInstall_CER_...

DAVID BURKHART · 09-20-2024

I support 20 school campuses, three additional buildings, and various departments within the administration building. I am using user templates to set the Caller Input for 0 so that the Operator extension points to a receptionist or secretary nearest...

DAVID BURKHART · 05-06-2024

I have a CTI Port to point to a System Call Handler in CUC - both with the same extension. In that Call Handler I have a Recorded Name and a Standard Greeting. The greeting was not playing, only the System Greeting: "Sorry, [recorded name], is not av...

DAVID BURKHART · 09-25-2024

That did not resolve it, but changing the default gateway then putting it back did for some reason. This issue is resolved.

DAVID BURKHART · 09-24-2024

Ultimately I'm going on up to 15 but I have to go through 14 to get there. Thank you for the assistance!

DAVID BURKHART · 09-23-2024

Indeed, the first suggestion is what I was looking for. I was able to filter by Department (in my case, the same as Campus), then use the Bulk Edit to update all those users' Caller Input to route 0 to their local operator. Thank you for your assista...

DAVID BURKHART · 05-08-2024

@Maren Mahoney, I'll start at your last paragraph, as it seems to answer all of the preceding paragraphs. With RTMT pointing at CUC and polling set at 2 seconds, I made the call from 3070 to 2410. Once connection was established, I stopped the pollin...

DAVID BURKHART · 05-06-2024

I apologize for not marking this as the solution previously. I ended up starting at x1990 and working downward. This enables me to plan for five-digit dialing rather than having an ill-prepared plan rushed into production. Thank you, @Elliot Dierksen...

Member Since	‎03-04-2014 09:23 AM
Date Last Visited	‎10-08-2024 03:50 AM
Posts	46
Total Helpful Votes Received	5

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User Activity

Force DNS on Emergency Responder to Purge/Update

CER: Intra-cluster communication is broken

Which ISO to Use: Upgrading Emergency Responder from 11.5 to 14

How to Change User's Assigned Templates in CUC

Odd CUC Greeting Issue

Re: CER: Intra-cluster communication is broken

Re: Which ISO to Use: Upgrading Emergency Responder from 11.5 to 14

Re: How to Change User's Assigned Templates in CUC

Re: Odd CUC Greeting Issue

Re: Outgrown Dial Plan