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Hi everyone,
has anyone run into problem with some user accounts for CUIC, that particular user cannot see teams, for "team" reports, where team is criteria, like in attachment (it is greyed out)?
Other reports for that user are ok. (When something ...
Hi guys, does anyone know, or did ever try, to calculate real time statistic in CSD(Cisco supervisor desktop app) from AW database SQL fields(UCCE 10.0)? We are trying to bulid exact same real time statistic in Finesse supervisor, as there was in CSD...
Hi guys, we are trying to incorporate external web application into cisco finesse desktop by implementing simple gadget with “iframe”.However “iframe” remains blank (source is not rendered, just empty body, see attachment). Does anyone have an idea ...
Hi guys, we are trying to incorporate external web application into cisco finesse desktop by implementing simple gadget with “iframe”. However “iframe” remains blank (source is not rendered, just empty body, see attachment). Does anyone have an idea...
Hello guys, we have one customer that complains from time to time on slower performance of SCCP Dialer. Apparently random in time (every few weeks), their agents in every campaign have to wait even for 3 or more minutes to be prompted to make a outbo...
Hi Amer,
thanks for reply.
Actually there wasn't at all agent teams value list in value list for that user!
Strange thing is that customer said that they used this report for last two years!?!
Nevertheless I made new agent teams value list in value...
Hi lohjintiam, yes I now that CSD calculate their stat from CTI events (CTI server), but I wonder if anybody try to calculate those fields from AW DB.There are lot of fileds that Finesse supervisor doesn't have, like:Calls PresentedCalls HandledTotal...
Thank Gary,we have control over web application, so we are able to try X-Frame-Options and we did it but without success.We tried without X-Frame-Options, as well as with X-Frame-Options set to ALLOW-FROM.Do you have any other suggestion?Thank you in...
