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Hi :
I am a Cisco Employee. I work for SNTC IB team. SNTC collectors are discovering GBICs. My question is: if a customer has an issue with a GBIC, will TAC replace this part? Can this part be RMAd?
Thanks!
Valeria
SR. Data Analyst
Hi Ian!
You have three Cisco resources that can help you with this inquiry:
1. SNTC Portal. This portal enables you to view Serial Number and its Product ID (device type).
2. CSCC Tool. https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusD...
