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Hi :
I am a Cisco Employee. I work for SNTC IB team. SNTC collectors are discovering GBICs. My question is: if a customer has an issue with a GBIC, will TAC replace this part? Can this part be RMAd?
Thanks!
Valeria
SR. Data Analyst
Hi Anusha:
I am Americas Lead for SNTC IB Reconciliation Team. I am interested in understanding what happened in this scenario. Is it a synch up issue between C3 and SNTC Portal? Or were the Serial Numbers really uncovered?
Regards,
Valeria Quesada
Hi Ralph:
There should be at least 1 device from those "missing" contracts collected in SNTC Portal. This way, the portal can display those contracts for you. It's a way of triggering the synch up between the Serial Number and it's Contract Number.
O...
Hi Ian!
You have three Cisco resources that can help you with this inquiry:
1. SNTC Portal. This portal enables you to view Serial Number and its Product ID (device type).
2. CSCC Tool. https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusD...
Hi DeannaDavenport:
If the Serials' Site Ids were updated accordingly, then the SNTC Portal should synch up this data and display accordingly.
There used to be an "Asynch bug" some time ago where a possible fix was having Customers do a new collecti...
