About Mike.Shehan

Mike.Shehan · 11-02-2016

For some unknown reason we have had all device associations associated with the pguser drop out on us within CUCM. This has caused all of our phones to unregister on multiple occasions. We fix the issue by logging back into CUCM and reassociate all...

Mike.Shehan · 08-20-2015

Would appreciate examples or opinions on when it makes sense to still use CTIOS rather than Finesse for agents and supervisors? Basically, what are the technical limitations of Finesse that would lead to the use of CTIOS rather than Finesse for a ne...

Mike.Shehan · 02-15-2017

Not really. Best guess is that somehow it has to be "user error". Problem is it did not just happen to a single administrator and the second event happened while one administrator was shoulder surfing the other to make sure no mistakes were made. ...

Mike.Shehan · 11-04-2016

We are using CUCM System Version 10.5.2.13900-12. Yes, there is definitely a possibility this was done by accident due to the way the buttons are positioned on this screen. However, we have been using this for over a year with consistent activity a...

Mike.Shehan · 08-20-2015

Thank you for your response. Our system of record does utilize a fat client so I believe your answer is valid for my situation.

Member Since	‎08-13-2014 07:02 AM
Date Last Visited	‎08-15-2018 02:19 AM
Posts	9

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All device associations removed from pguser

Finesse vs CTIOS

Not really. Best guess is

We are using CUCM System

Thank you for your response.