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- About stuartrwalker
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Member since
10-24-2014
5
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10-14-2016
11:30 AM
It's been awhile, but I believe the issue was resolved by allowing https permalinks in iframes. However, for my organization, we found that CUIC permalinks use way too much bandwidth, which was causing network issues at remote offices. So, we abandoned using CUIC permalinks in the Finesse desktop, and custom-built a gadget that gets its data from an XML file, which is refreshed by a scheduled task, which hits the permalink once and stores the resulting XML on the Finesse server itself. Very complex and convoluted, but we had to work around the limitations that come with CUIC permalinks.
We're still on version 10.5, but we hope to upgrade soon. I would recommend against using CUIC gadgets in Finesse, unless the CUIC report(s) refresh interval is over 20 minutes or so.
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Created by
stuartrwalker
in Contact Center
in Contact Center
06-05-2015
12:21 PM
06-05-2015
12:21 PM
I have created sub-categories (folders) in CUIC for different user groups. When a new user group comes on line, I create a "starter set" of reports for them to use on day one, since they usually don't know which reports they'll need beforehand. It would make my life a whole lot easier if I could find a way to just right-click a user group's folder, select "copy" and then "paste" the copy as a new folder. Can this be done? Even if I could export and then import a folder it would be great, but I cannot get that to work either. I am using CUIC 10.5 with UCCE 10.5 (not UCCX).
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Created by
stuartrwalker
in Contact Center
in Contact Center
03-17-2015
08:41 AM
03-17-2015
08:41 AM
In my custom gadgets, I use this: var callVars = dialog.getMediaProperties(); Then, I can access ECC variables like this: somevariable = callVars["user.ecc_variable_name"]; Hope this helps, Stuart W.
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Created by
stuartrwalker
in Collaboration Documents
in Collaboration Documents
10-27-2014
09:25 AM
10-27-2014
09:25 AM
Hi David, We are using v10.5 of Finesse, and have come across this same issue. Can you clarify your workaround for this issue? Do you mean that you simply had agents open a separate tab with the permalink so they could view the appropriate report(s)/dashboard(s)? Thanks, Stuart Walker
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10-14-2016
It's been awhile, but I believe the issue was resolved by allowing https
permalinks in iframes. Howe...
06-05-2015
I have created sub-categories (folders) in CUIC for different user
groups. When a new user group com...
Created by
stuartrwalker
in Contact Center
03-17-2015
03-17-2015
In my custom gadgets, I use this:var callVars =
dialog.getMediaProperties();Then, I can access ECC v...
Created by
stuartrwalker
in Collaboration Documents
10-27-2014
10-27-2014
Hi David,We are using v10.5 of Finesse, and have come across this same
issue. Can you clarify your w...
Public Statistics
| Date Registered | 10-24-2014 02:56 PM |
| Date Last Visited | 06-19-2019 12:35 AM |
| Total Messages Posted | 5 |
