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Frequent Contributor

UCCX Finesse error The user specified in the authentication credentials and the uri don't match

this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup time

it works fine on 11.6


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Cisco Employee

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Hi,

I believe that you are hitting the bug CSCvg37527. This bug was fixed in 11.6.

Thanx,

Denise

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3 REPLIES 3
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Frequent Contributor

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

I need to mention that it works fine during the call

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Cisco Employee

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

Hi,

I believe that you are hitting the bug CSCvg37527. This bug was fixed in 11.6.

Thanx,

Denise

View solution in original post

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Frequent Contributor

Re: UCCX Finesse error The user specified in the authentication credentials and the uri don't match

thanks Denise, the customer upgraded to 11.6 and that fixed the issue