03-13-2018 08:09 PM
this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup time
it works fine on 11.6
Solved! Go to Solution.
03-14-2018 09:19 AM
03-13-2018 08:12 PM
I need to mention that it works fine during the call
03-14-2018 09:19 AM
03-22-2018 01:42 AM
thanks Denise, the customer upgraded to 11.6 and that fixed the issue
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