About Sascha Monteiro

Sascha Monteiro · 08-16-2022

i.e. if I start my app and subscribe to agent webhooks I don't know what state they are in, listing all activities from /v1/agents/activities doesn't seem very usable as I don't know how far back I need to go

Sascha Monteiro · 03-27-2022

Hi,I am getting the queue stats from /v1/queues/statistics for the current day, but the serviceLevelThresholdPercentage is often 0.0,I just tested a couple calls where I answered one after 30sec (sla is set to 20sec), the API shows 0.0, but the analy...

Sascha Monteiro · 10-21-2019

The Chrome extension for jabber SDK 11.8.3 or higher version listed in the docs is not availablehttps://developer.cisco.com/docs/jabber-web/#!downloads-and-documents/google-chrome-extensionhttps://chrome.google.com/webstore/detail/cisco-web-communica...

Sascha Monteiro · 10-06-2019

Hi,I wonder if this is intended behaviour or not..example:2 huntpilots2 huntlists2 linegroups (top down)each linegroup has >1 members, but only one is idle, the rest are on a callthe idle member is 1 extension that is in both linegroupsand has busy-t...

Sascha Monteiro · 03-13-2018

this happens on 11.5 with updateWrapUpReason on the dialog after a call is transferred but during wrapup timeit works fine on 11.6

Sascha Monteiro · 08-18-2022

thanks, I can get results if I leave state out, but this still requires the agent to have a state change within this from-to period?

Sascha Monteiro · 08-17-2022

we are developing wallboards with queue & agent stats that go on TV's etc

Sascha Monteiro · 08-16-2022

yeah, I do that, but it can take hours or days if the agent has no new events, and if I i.e. restart my app or it's offline for maintenance I may miss events and agents may be reported incorrectly

Sascha Monteiro · 03-29-2022

ah right, yeah I am using anz1thanks!

Sascha Monteiro · 03-28-2022

if you get 1 call and sla is breached for the call you should get 0 (%)...right?1 - 1 / 1 * 100 = 0

Member Since	‎10-09-2001 06:48 AM
Date Last Visited	‎12-12-2025 04:22 AM
Posts	934
Total Helpful Votes Received	206

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Can I get the current state of all WxCC agents

WxCC Queue Stats SLA from API

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Re: Can I get the current state of all WxCC agents

Re: Can I get the current state of all WxCC agents

Re: Can I get the current state of all WxCC agents

Re: WxCC Queue Stats SLA from API

Re: WxCC Queue Stats SLA from API