About cvenour

cvenour · 02-07-2008

My setup is as follows: CVP 4.0(2), ICM 7.2(2), CUPS 6.0(2) SIP Proxy, CM 6.0(1), CAD 7.2(1), and a second SIP IVR.I've got a complete call flow happening, with calls being handled by CVP, being xfered to the second SIP IVR and back (with data), then...

cvenour · 01-18-2018

Hi Thomas,At present you have:request.AddHeader("Content-Type", "application/xml"); My understanding is that you should replace this with:request.ContentType = "application/xml";C.

cvenour · 07-03-2012

Cisco Agent Desktop includes "Cisco IP Phone Agent" as part of the package - see http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627274.htmlC.

cvenour · 11-08-2009

Hi Haitham,Dialer ports are allocated based on the number of agents assigned and the current number of lines per agent to dial. So, if you have 2 campaigns - one with lots of agents, and one with a small number of agents - then the dialler will mainl...

cvenour · 03-12-2009

You'll need to look at agent or skill group reports for those agents. SG reports will only be helpful if the remote agents are all in one SG.C.

cvenour · 03-09-2009

The stats you are after are: Router Tasks Aban Total - The total number of tasks that abandoned for this call type in the half-hour interval. These tasks include queued tasks, task at a VRU prompt or self service, and tasks that were ringing at the a...

Member Since	‎08-09-2006 10:37 PM
Date Last Visited	‎10-13-2021 12:10 AM
Posts	105
Total Helpful Votes Received	49

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CVP - Agent Subsequent Xfer via DNP

Re: UCCE 10.5 API - AgentSkill Change

iphone agent to ucce

Re: Outbound campaign problem

Re: call drop during IVR execution and during agent transfer

Re: call drop during IVR execution and during agent transfer