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Hi all,Is it possible for the supervisor to import contacts to a campaign defined in UCCX 8.5Su3. If so, how?I tried to do with associating the relevant CSQs to the supervisor's team, however the CCX admin under the supervisor login doesn't show the ...
Hi All.I am configuring outbound(preview) campaigns on UCCX 8.5SU3. Once the campain is done, is there any defult report in which I can see the status of each contact of the campaign such as successful, not dialed yet, invalid number etc?Many thanks ...
Hi All, One of our cx wants to limit the login scope of EM( CUCM - 8.6) such that specific set of users can use EM serivice only with defined set of phones. As an example, users belonging to specific departmmet/business unit should only be able to l...
Hi All,By default CUC plays the following message after the caller records the message and press # to mark the end of message."To send this messaage press 1, to play your message press 3, and so on...."Is there anyway, I can remove this default promp...
Hi,I am testing UCCX 8.5 over the WAN cluster for failover and fall-back. When we shut down the UCCX-PUB, CAD re-connects to UCCX-SUB within few minutes. However, when primary comes back again, there is no automatic fall back and services on SUB rema...
Hi Chris,I have the same kind of a problem and I want to run following UC apps on C220-M3 TRC#2.1. CUCM(8.6) 1000 user node (2vCPUs) 2. UCCX(8.5) 300 agent node (2vCPUs) 3. Unity Connection (8.6) 1000 user node (1vCPU)According to docwiki, I can use...
Hi Anand,Thanks for the reply. Actually, I am testing the node failure senario and not the WAN link failure. However, I got the answer from the link you shared. It says like this..."Until the former active server is recovered or a new Unified CCX ser...
