Hello, I am setting up 2 6248 FI's as a new cluster.  I erased configuration on both units, completed initial config on A-unit, and it is fine.  I complete the initial config on B-unity, and it is able to join the cluster OK.  However, when the B-Unit is rebooted, it returns back to the initial configuration screen, seemingly with no config on it.  Is there a bios setting that needs to be checked, or do I have hardware failure?   Thanks in advance! ... View more

I have a CUCM 10.5.2 cluster that is currently using self signed tomcat cert. I need to obtain and install a CA signed tomcat cert for the publisher, however the CA will only issue certificates with FQDN's in CN and/or SAN. Unfortunately, no matter what I do, the CSR's generated always include internal hostname in SAN field, so the CA is rejecting them. I do not want to change the server hostnames to FQDN, but I would like the CSR to only include FQDN. My phones are not using DNS for tftp and DNS is not configured on my CUCM cluster... nor is domain-name.  I have tried this via cli with 'set web-security', as well as via GUI (which actually allows the setting of the CN, but always includes the internal name in the SAN fields, even when the SAN field is left blank. Thank you in advance. ... View more

Hello, I am having an issue with UCCX reporting, with CSQ call statistics not reporting correctly.  Supervisor Desktop correctly shows a list of agents on the team in the "Agents - Team Summary" pane.  However the "Voice CSQs - Team Summary" shows a lower number of calls (when compared to the total of all the agents.  I have a wallboard app which is also pulling the same under-reported stats.  Additionally, when I run a "CSQ Agent Summary" in CUIC, several agents are missing... and for those that are present in the report, the stats add up to the same under-reported CSQ statistic.  It looks like about half of the agents calls are not counting toward the total statistics. I have tried rebooting both servers in our cluster, but that did not clear the issue.  I can find no differences in how these agents are configured.  They are all on the same "Team" and all have the appropriate skill for their CSQ, and indeed are all getting calls from the CSQ as expected.  Only reporting appears to be wrong. Any ideas?  I'm at my wits end. EDIT:  Ok, so I think I've figured out that the "Agent - Team Summary" section of the Supervisor Desktop is including non-ACD inbound calls as well, hence why the numbers don't match the CSQ team summary.  Can someone confirm what the expected behavior is for these stats in regards to non-ACD inbound calls to agents? --Chris ... View more