About sysjes

sysjes · 09-15-2009

Here's what I have setup on a cme box:voice translation-rule 1 rule 1 /5551111/ /1234/ rule 2 /5552222/ /1234/ rule 15 /*/ /9999/voice translation-rule 2 rule 1 /7771111/ /1234/ rule 2 /7772222/ /1234/ rule 15 /*/ /9999/voice translation-profile 1_in...

sysjes · 05-22-2020

An Agent can only have one IPCC Extension. An IPCC Extension can only exist on one device or device profile. More than one agent can be assigned to the same IPCC Extension. Create one team, two skills, two CSQs and assign them to the respective age...

sysjes · 05-19-2016

Can you run dial number analyzer on that phone against 111? Take a look at the call flow. That phone should not have access to translate-after-4 partition. Check to make sure there is no other translations or directory numbers that forwards or tran...

sysjes · 05-19-2016

Yes. That's about it. Change your DN/Xlate partition to helpdesk_TOD and add the helpdesk_TOD to the Gateway CSS. AS long as the gateway css (outside callers) and the internal callers css are different this should work for you.

sysjes · 05-18-2016

sorry the tod_pt would belong in the gateway_css instead of the site_css.

sysjes · 05-18-2016

Internal users should have unique calling search space from incoming gateway. Something similar to this: Gateway gateway_xlate_css gateway_xlate_pt internal_pt Users site_css tod_pt site_pt internal_pt outbound_pt...

Member Since	‎07-02-2003 07:49 AM
Date Last Visited
Posts	44
Total Helpful Votes Received	35

User Statistics

User Activity

Using dial-peer voice incoming and voice translations to route 50 numbers

Re: Agents in multiple groups (Need help designing the queue)

Can you run dial number

Yes. That's about it.

sorry the tod_pt would belong

Internal users should have