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HiAt Contact Service Queue node Configuration we have field Service Level Percentage. This is mandatory fieldBut I looked at the description of the historical reports and discovered that the value of this field is not used for calculating of SL.Where...
Hello.BE 3000 (8.6.3), Russian packInternal GW (E1 PRI) conected to PSTN. For calls (local,mobile, toll free, long distance) the operator require only pass 10 digits (format is {area code}{local number})By default the BE 3000 pass 11 digits as the fi...
ewindgat wrote:
Does this help?
Field: Total Service Level Met
Number and percentage of handled calls answered within the time shown in the Service Level field in Unified CCX Administration. The percentage is calculated as follows: (Calls handled wi...
HiI agree with you.Boolean view the value of Service Level in this reprot is usefull.But my question is about field Service Level Percentage Could you click by link and looking for field "Service Level Percentage"?
HiI'm sorry, but your a specified report again confirms the relevance of my question.Field "Total Service Level Met" Calculates the value of SL.Formula is "(Calls handled within service level / calls presented) x 100%"You do not need to know the valu...
HI Geevarghesethank you for replyyou answer what is SL is but don't answer to my question.In fact I know what SL is. And know what erlang is. And I know a lot staffs around this.Dear Geevarghese. My question not about what is SL (percentage).My quest...
