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I seen screenshots of this but I don't know how to configure it. Documentation for the SX10 is hard to come across. How do I configure my SX10 or SX20 to show the next meeting on the wallpaper next to the clock?
I have a VoIP Dial-Peer that I created to match a particular number and send all digits to the Call Manager. However, it is only sending the last four of the number and not the whole number. Am I missing something? Is this normal behavior?Direction f...
I'm having a little difficulty designing our SIP VoIP network.I currently have my Cisco Voice Gateway Router with CUBE licensing accepting SIP calls in Florida and my Call Manager and majority of my users are also Florida.We just opened a 20 man offi...
I currently have a ISR 2851 (old generation). I want to upgrade to a new generation 29xx series. However, I don't know which one to choose.I saw a comparison chart and spoke to a Cisco Partner. They said I need to determine how many SIP sessions I w...
Hello everyone,I have a SIP trunk in my Florida office connected to a Cisco 2851 ISR. I'm using Unified Communications Manager 8.0 and life is great.We just opened a new office in Spain and now the fun begins. We created a site-to-site VPN tunnel us...
You're gonna like Finesse much more than CAD. The transition is smooth. We didn't even really train the Sales Reps on how to use Finesse because it is pretty straight forward. They had a few issues forwarding calls using the Consult button. But they...
Thanks for the reply Tracy! My Finesse shows the incoming number as well. However, it doesn't have a Call History like Jabber does. How are you solving the problem of the Agent missing a call and wanting to return the call only to find no call histo...
I just did a bunch of CUIC reports over the last few days. Basic stuff. I'm not sure what PQ stands for however, I was able to customize a bunch of reports by creating copies of the Stock Reports and editing the views. You can't edit views of the Sto...
I just did a migration last month from CAD to Finesse and I did not have to modify the script at all. I believe it is designed so you can upgrade without the need of modifying the script. CAD and Finesse are used for call control and should not have ...
