About harisivaji

harisivaji · 06-30-2015

Hi We are planning to upgrade Workforce Optimization Quality Management from version 9.0.1.5 to 10.5(1),I referred the below guide, http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10x/insta...

harisivaji · 02-21-2015

How to add secondary RSM server in the clusterIn the RSM.aef script i can see there is a option for adding active IP but secondary IP ?, do i need to modify the script to add the second one, does anyother changes requiredWe have created the secondary...

harisivaji · 11-11-2014

Hi, We are planning to upgrade UCCE from 8.0(1) to 10.0 which includes CTI OS client upgrade, There are about 4000 Agents which we would need to install on one day maintenance window, is there any best recommended way to do this ThanksHari

harisivaji · 11-06-2014

Hi All We are planning to upgrade our CCE ver 8.0(1) to Ver 10.5, we have CUIC 9.1 running inJust to want to know, what is the change in Database Schema which will affect the reporting ThanksHari

harisivaji · 03-20-2013

Hi We have to transfer the call from a Call Handler to Non VoiceMail user extension to CUCM. Based on the Caller Input (Transfered to Alternate contact no), call will be routed to CUCM. We would like to remove the message "Wait i Transfer your call"...

harisivaji · 08-10-2017

Hi Geoff Yes you are correct There will not be busy tone..i have tested and verified in many scripts But, can you please clarify this below https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_...

harisivaji · 08-09-2017

Are you able to make a normal phone call & answer in that Mobile I suspect a timer issue How long the Mobile rings, can you let the Mobile ring for two or more rings and then try to answer the call

harisivaji · 08-09-2017

Release Node: used mainly for Overflow conditions initially, which means before announcement or Music or ring back played to the caller, If used This Node will send a busy tone to caller for 30 secs End Node: Check for Default Routing Sends a Dialo...

harisivaji · 11-05-2015

Hi Yes thats correct, this will ensure hardware based redundancy and all other concept remain same OVA should be preloaded in the box, when you start the second server, just you need to say as second node for all component and point the first node (i...

harisivaji · 11-05-2015

Initially the CCE web login issue started post migration (Intermittent), later the server login issue occured Once we faced the server login issue, we decided to rebuilt the server (as there is no other options or support docs available and also due...

Member Since	‎02-03-2008 09:17 PM
Date Last Visited	‎10-06-2017 05:01 PM
Posts	164
Total Helpful Votes Received	14

User Statistics

User Activity

Upgrading Unified Workforce Optimization Quality Management 10.5(1) from version 9.0.1.5

How to Add RSM secondary server to IP IVR-UCCE

CTI OS Client Upgrade to 10.0

UCCE 10.5 Reporting DB Schema Change

How to Remove "Wait i Transfer your call" in Unity Connection

Hi Geoff

Are you able to make a normal

Release Node:

Hi

Initially the CCE web login