Member since ‎02-03-2008

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  • 164 Posts
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  • 14 Helpful votes Received
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Hi We are planning to upgrade Workforce Optimization Quality Management from version to 10.5(1),I referred the below guide, http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10x/insta...
How to add secondary RSM server in the clusterIn the RSM.aef script i can see there is a option for adding active IP but secondary IP ?, do i need to modify the script to add the second one, does anyother changes requiredWe have created the secondary...
Hi, We are planning to upgrade UCCE from 8.0(1) to 10.0 which includes CTI OS client upgrade, There are about 4000 Agents which we would need to install on one day maintenance window, is there any best recommended way to do this ThanksHari
Hi All We are planning to upgrade our CCE ver 8.0(1) to Ver 10.5, we have CUIC 9.1 running inJust to want to know, what is the change in Database Schema which will affect the reporting ThanksHari
Hi We have to transfer the  call from a Call Handler to Non VoiceMail user extension to CUCM. Based on the Caller Input (Transfered to Alternate contact no), call will be routed to CUCM. We would like to remove the message "Wait i Transfer your call"...
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Member Since ‎02-03-2008 09:17 PM
Date Last Visited ‎10-06-2017 05:01 PM
Posts 164
Total Helpful Votes Received 14