How Do I implement Call Recording Warning

[Cy246]

Hello Cisco Community,

We have just implemented Verba call recording to our infrastructure and everything is working great, however we need to implement a recording at the beginning as a warning that users are being recorded.

We currently have the recording on 2 extensions only, what is the best way to implement a recording at the beginning when someone calls the extension. Am I able to record the warning and save it as a .wav and somehow have it play before it transfer the call to the extension?

Please keep in mind I am fairly new to Unity and CM.

Thanks in advance!!

CY

[Shalid Kurunnan Chalil]

Hi, 

one of the options is to send the call to the Cisco Unity Connection call handler and play the DPA messages from unity connection and then route to person extension. 

1. Reconfigure the DID to send the call to the Unity connection call handler. 

2. configure the call handler to play a DPA greeting, and send it to recording enabled extension  post greeting. 

Regards, 

[Cy246]

Hi Shalid,



Thank you very much for the reply. Do you happen to know if there is any tutorial on this or recommended reading?



Thanks!

[Shalid Kurunnan Chalil]

Hi, 

There are many docs available on Cisco.com as well as the other Cisco UC related website. you can also refer to the maintenance and operation guide for Cisco unity connection respective releases.  

Please find a couple as below;

1.  https://www.uccollabing.com/cisco-unity-connection-call-handlers/ 

2. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html 

Regards, 

Please rate the post if you find it useful. 

[Nithin Eluvathingal]

I think it could   be possible from your recording server. recheck your product configurations guide

I never deployed it, but the recording server which we proposed had this option. 

https://kbp.imagicle.com/kb/pdf-cat/76/

[bmcb555]

You should check your recording documentation and see if it supports out of the box what you are asking. While Unity is fine if you're only recording 1 or 2 lines, scaling it out it doesn't really work as you'll have multiple handlers playing the same message to redirect the call where it needs to go as each handler can only forwarded off to a single number.

I'd suggest looking at the TCL on the CUBE on the inbound call leg. Leveraging early media (183) you can pass through a prompt to the caller before the call reaches CUCM. Then it's just a case of placing the e164 pattern maps into the inbound dial-peer so that those specific numbers play the IVR and then are sent through to the CUCM. I've given the guides below have a look through.

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/cube-book_chapter_01000101.html

https://www.cisco.com/en/US/products/sw/voicesw/ps2192/products_programming_reference_guide09186a00800e9ab8.html#wp13764

https://afterthenumber.com/2018/12/24/ios-based-tcl-ivr-solution-for-pre-call-media-and-business-hours-schedule-announcements/

[Pranjol Saikia]

Site engineers can checkout below 3rd party solution for this kind of requirements ( Play out Call Recording Warning / Announcements )
MARS Agent Greeting :
https://developer.cisco.com/ecosystem/cpp/solutions/181073/
https://www.youtube.com/watch?v=DBFV8m-IfjE
For more details you can write to info@parsec-tech.com

[Mohammadreza Hadi]

CUCM does not have this feature

on CUC, you can define a "Call-Handler" which only plays a "Greeting" and then forward to a Specific Extension to answer..
(in greeting, you play your announcement file)
(for forward to an extension, you must define another Call-Handler, which only his "Alternate" mode is Enabled, and Forwarded to an Extension, then on your Greeting Call-Handler, in action of after play, set to forward to this Alternate enabled Call-Handler..)

or 
you can use "imagicle" call recording solution..
it's one of the best partners of cisco products
and they support this feature completely..
https://www.imagicle.com/en/products/call-recording/