Dear All,I just want to understand,what is actul CallsRoutedToday and CallsOfferedToday.I went through Schema guide but not able to understand properly.Need your help on this.
Hi Ganesh,Did you find the solution of your problem.I have the same question.without partitioning,how we can get reporting security?Regards,Mukesh Singh
Hi Shalid,Please check the below link for this,if this can help you.Page 15.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_5_0/release/notes/BlnICM50.pdf
Hi Sahar,Generally what happens,1.Creating Call Type2.Creating DN3.Mapping Calltype,DN and ScriptNow call comes and hits script,that means,it touches the Call type and after that call comes to skill group,might caller hangup the call while in queue....
