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Difference between CallsRoutedToday and CallsOfferedToday

mukesh.singh
Beginner
Beginner

‎01-17-2013 08:48 AM - edited ‎03-14-2019 11:07 AM

                   Dear All,

I just want to understand,what is actul CallsRoutedToday and CallsOfferedToday.I went through Schema guide but not able to understand properly.Need your help on this.

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jason.mcdonald
Beginner
Beginner

‎01-22-2013 06:58 PM

Mukesh,

The way I read it is CallsOfferedToday counts internal calls whereas CallsRoutedToday does not. I suppose you could easily verify this by running a route call detail report for calls and filter out the records from internal DNs and see if it matches the count of CallsRoutedToday.

HTH,

Jason

Sent from Cisco Technical Support iPhone App

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