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For the last few weeks I have been strugging with an intermittent voice T1 drop. About 2-3 times a week I will get an alert (sample included below) showing I have a D Channel drop on circuit 80000 (S0/0/0:23). To eliminate a cross-connect issue, I ...
Is there a way to pass the logged in agent's user ID or extension to a browser work tab? I'd like to add a site for them that will show them their statistics for the day, but I don't want to make them log in again.I know how to do it in the work flo...
We are currently in the process of moving our Call Manager and voice gateways to an off-site data center. However, one of our gateways has a 2 port fxs card we use for our fax machine. The fax machine is, of course, staying in our offices. Any ide...
We currently use a local router with local T1s to service our call center. I was interested if anyone is using hosted gateways. I may be using the wrong term, but I'm talking about a third party company that would host my phone numbers and would co...
In a script I have a set step that sets a variable using a custom class we wrote that looks up account info. This custom class takes a few seconds to return. Is there a way to play a prompt while it's working so the user doesn't just here silence? ...
Valid point, JayMy issue is it taked me 30-60 days to get a new T1 installed when we sign up a large customer that will increase our call volume significantly. Then I need to add more T1 cards to my router, more DSPs, etc. I like the idea of someo...
Gergely,That would work as well. I'm not married to T1s. I think really, a VOIP provider is what I meant. I'm just not up on the correct term. I assume the VOIP provider would provide the phone numbers and can expand capacity quickly.
We have Unity here for our "normal" voicemail. However, for our customers we provide a voicemail box for the calls that come in after hours. It would have been cost prohibitive to buy licenses in Unity for them (over 2000). So, we installed an ast...
