For the last few weeks I have been strugging with an intermittent voice T1 drop.  About 2-3 times a week I will get an alert (sample included below) showing I have a D Channel drop on circuit 80000 (S0/0/0:23).  To eliminate a cross-connect issue, I ...

Is there a way to pass the logged in agent's user ID or extension to a browser work tab?  I'd like to add a site for them that will show them their statistics for the day, but I don't want to make them log in again.I know how to do it in the work flo...

We are currently in the process of moving our Call Manager and voice gateways to an off-site data center.  However, one of our gateways has a 2 port fxs card we use for our fax machine.  The fax machine is, of course, staying in our offices.  Any ide...

We currently use a local router with local T1s to service our call center.  I was interested if anyone is using hosted gateways.  I may be using the wrong term, but I'm talking about a third party company that would host my phone numbers and would co...