Hey Jonathan This is an internal Help Desk and whenthe caller call from theremobiles i have mobility enabled so i see it as an internal call also. In your opnion what would be beter to write to a  database or an xml document Thanks Lance ... View more

Hi John I have succesfuly installed IPICS OS 4.01 rev b, and installed IPICS 4.0.2 the server is running, when I try and open a web browser to the server I get the Admin Console login page which is OK But when I enter the username and password which is correct I get the following error above. The user and password are correct my browser is compatible and all. the only thing that is not running can be seen below: [root@ipics /]# service ipics status IPPE Dial Engine status:     CVD process (pid 4398) is running...     Engine process is NOT running...     DMS (pid 4565) is running... Radio Control Service status:     RCS (pid 4774) is running... Node Manager status:     Node Manager (pid 4301) is running... Tomcat status:     Tomcat process (PID = 4823) is running... I see that the Engine Process is not running, I don't know why. Can you advise or have any idea whats missing or causing me not to be able to access the web admin console Thanks Lance ... View more

Your error could be related to number type and plan check what type and plan the incoming call is using ... View more