About kavle

kavle · 05-20-2024

Hello all,hope everyone doing great .need some help on how to fix the call variable display when an agent makes outbound call . Currently it displays like this . we need something like this.the one which is showing all the call variables (which we do...

kavle · 04-24-2024

Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...

kavle · 03-14-2024

Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...

kavle · 03-12-2024

Hi All,need some help on how to check maximum agent logged in to any PG and also max number of call hit the CVP in the last week.I am not sure which table on the HDS has this details , I can check the real time data but not sure on the historical .

kavle · 03-04-2024

Hello all,we have some internal numbers for agents to transfer the calls internally (Calling from Finesse)when they do - it will add some labels and display too long number in reporting and WFM recording also .any idea how to prevent this happening

kavle · 05-24-2024

Absolutely !!!!!!

kavle · 05-24-2024

Hi Bill,yes it was the default layout, which will be used for the outbound calls . After mimicking the default layout to other finesse layout It worked !!

kavle · 05-20-2024

Hello Bill,the version is 12.6.1 its not dialer call its a manual outbound calling scenario we have finesse clusters . Finesse 1 and 2 are fine . The 3rd one is newly added . everything is fine with the new one also but the call variable display duri...

kavle · 04-25-2024

Hi Janine,sure thank you !.and current connect timeout on the Rest Client is 3000 ms and read timeout is 5000 ms so I feel its timeout issue like you said . I will try that 10000 ms and check .

kavle · 04-24-2024

yes Bill , I have more info - this is 12.6 versionbelow is the complete error. The error was: A built-in element encountered an exception of type com.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHa...

Member Since	‎07-16-2022 09:41 PM
Date Last Visited	‎05-28-2024 01:05 AM
Posts	177
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Call variable layout during outbound calls

com.sun.jersey.api.client.ClientHandlerException

serviceLevelError and AgentOutCalls in CUIC

max agents logged in and max calls on CVP

Internal calls display garbage number in recording.

Re: Call variable layout during outbound calls

Re: Call variable layout during outbound calls

Re: Call variable layout during outbound calls

Re: com.sun.jersey.api.client.ClientHandlerException

Re: com.sun.jersey.api.client.ClientHandlerException