About kavle

kavle · 03-07-2025

Hi All,I am trying to do a SQL DB integration with call studio app. Getting below error."""The error was: A built-in element encountered an exception of type com.audium.server.AudiumException.There was a problem looking up the JNDI data source 'sbtcd...

kavle · 03-03-2025

Hello Experts ,could anyone help me what is major indication that we can check in the cisco CUBE SIP trace for the Direct transfer calls.regrds,kavle

kavle · 01-09-2025

Hello Experts,I would like to restrict the survey being triggered when agent transfer the call to 3rd party.today since we have PCS variable set to "yes" , if agent transfer the call to some 3rd party also PCS being triggered which we don't want.is t...

kavle · 09-23-2024

Hi Experts,is there a way we can give write access to only few ICM scripts to WFM team.regards,Kavle

kavle · 08-28-2024

Hello experts -I need some help in understanding these In the ICM script on the RunExternalScript node which is "GS.Server.V" on this node we see lot of calls Abort . Its like out of 700 calls 80% abort and remaining passes through the "true" exit no...

kavle · 03-17-2025

thanks a lot for your inputs on this

kavle · 03-17-2025

I just use the Database element to do the integration with AW-HDS and these are my settingsand the query that I use is also very simple select DigitsDialed from Termination_Call_Detailwhere RouterCallKeySequenceNumber = xx and DigitsDialed like 'XX%'...

kavle · 03-17-2025

Hi Piyush , I have got this done too with DB integration on a VXML application . I write a small SQL query with just select statements and where as output is just one 1 value which is "Dialeddigits " from the TCD table .is there any down side of doin...

kavle · 03-07-2025

wow good to know. thank you for replying.

kavle · 03-07-2025

Hi Bill,sorry issue was resolved already ... thank you for your reply sir.I had to remove this parameter - trustServerCertificate=true

Member Since	‎07-16-2022 09:41 PM
Date Last Visited	‎03-16-2025 01:35 AM
Posts	215
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There was a problem looking up the JNDI data source 'sbtcd'

Direct transfer calls

PCS question

ICM script editor

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Re: Post Call Survey UCCE Implementation

Re: Question about database integration from Call Studio

Re: There was a problem looking up the JNDI data source 'sbtcd'