About kavle

kavle · 09-23-2024

Hi Experts,is there a way we can give write access to only few ICM scripts to WFM team.regards,Kavle

kavle · 08-28-2024

Hello experts -I need some help in understanding these In the ICM script on the RunExternalScript node which is "GS.Server.V" on this node we see lot of calls Abort . Its like out of 700 calls 80% abort and remaining passes through the "true" exit no...

kavle · 08-14-2024

Hi All,could anyone help me with the query where I can get total call count (number of calls hit the DN) monthly wise for the specific "DialedNumberString" from RCD or even from TCD also with "digitsdialed "We have grouped multiple DNs and mapped si...

kavle · 08-05-2024

Hello Experts -I have a requirement where, there is an external tool, and they would like to call an API to get the agent details for the specific PQs.(basically they need Agent details to assign some task separately based on the PQ that is assigned)...

kavle · 07-12-2024

helloI am trying to see if we can see the DTMF entries in the VVB logs.regards,Kavle

kavle · 09-26-2024

yes sir , by referring that link only I tried to create a Feature control set . But its not working for me.in the advanced setting , if we enable only the nodes which we want ..does that mean when an user open script editor (who is associated with th...

kavle · 09-25-2024

could you share the steps how did you restrict that

kavle · 09-25-2024

its very much similar to ucce .how about "feature control set"I tried to create a new "Feature control set" and on the script editor Advanced option I tried to enable only the nodes that I am looking for as below and then associated that FCS to the u...

kavle · 09-24-2024

I checked this, I am not sure if/how we can create departmental admins in WxCCE and associate ICM scripts to departmental admins.

kavle · 08-30-2024

yes sir , I tested as you mentioned .. I am good now thank you !!!

Member Since	‎07-16-2022 09:41 PM
Date Last Visited	‎10-08-2024 03:50 AM
Posts	190
Total Helpful Votes Received	11

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ICM script editor

Call flow question in UCCE

Need SQL query help with dialed number string

Need some API help for Agent details

Can we see the DTMF entries in the VVB logs

Re: ICM script editor

Re: Changing value of % Allocation node externally

Re: ICM script editor

Re: ICM script editor

Re: Call flow question in UCCE