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Hi All,We have a problem in CVP Ops Console where the status of the CVP servers in Control Center is not getting updated. I don’t see any calls in CVP/VXML servers even though they process the call normally. But I can deploy the CVP scripts using Ops...
Hi All,In the supervisor desktop some times the Agent State duration is incorect. After re-launching the duration will be fine. How to trobleshoot thses kind of issues? Please adviceRegards,Adithya
Hi All,When we try to install fresh CAD client the version is different from the server. We are using 8.5.2a server and client shows 8.5.1. Any impact of this mismatch? How do we upgrade the client? Should we re-install the client?Regards,Adithya
Hi All,In the Security Best Practices Guide we can see some of the folders which needs to be excluded from the anti virus scan. Is it mandatory to exclude? Can we exclude the entire Folder like ICM or CVP instead? Please advice.Thanks and Regards,Adi...
Hi All, In our new IPCCE setup, agents take around 30 seconds to login to CAD. The CAD version is 8.5.2(a). All edge sites users will take around same time to login. Is this normal or any method to improve the login time?The current ctios based agent...
Hello JT,Out of 6 CVP servers and 6 VXML servers, 1 VXML server showing not reachable. Rest all UP. All servers are handling calls normally. Verified through status.bat as well as from CVP logs. But the calls do not get updated on all servers.Regard...
Hi Guys,Thanks for your reply.I tested it in my lab by enabling the auto update on the server. And client also gets updated next time we launch.Regards,Adithya Udupa
Hi Mitch,On the CTIOS server we have disabled the security on th below registry by changing the value to 0.HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_\CTIOS1\server\securityThanks and Regards,Adithya
