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Hi All,I have a requirement of setting up a group mailbox ,where a couple of users can retrieve voice messages, however the users all have different extensions. They want to be able to retrieve messages for anyone in the group, it they are called on ...
Hi Experts,We are currently using UCCX 7.0 scripts with opening and closing hours of CSQ's controlled via set times under time of the day in the script.I would like to know if it is possible to control the opening and closing time of a script based o...
Hi all,I would greatly appreciate any help on this issue I'm having setting up AA on CME.my setup is as follows;PSTN caller>>>>>>>>SIP Gateway>>>>>>>>>CME (AA Script answers call and caller is placed in a queue N>B there are two different AA's for tw...
Hi All,I would appreciate any help concerning this issue.I am unable to make or receive calls. I receive SIP/2.0 404 Not Found on incoming call.My setup is as thus;CUCM-----------CUBE----------SIP Gateway Please find attached part of the config of th...
Hi All,Please refer to the attached network diagram.I need to verify this can be implemented and would work.We have a branch office moving to a new location and they intend to keep their existing CME (for business reasons), provided by their local s...
Hi Carlo,How are you my friend? Its been a while.I hope you are good.I run into a hitch when trying to associate it to a generic user(dummy user) as shared line feature is not supported in this build.Is there a way around this? Regards,Y
Thanks Gergley and Aaron for pointing me in the right direction.I have made the change in the script using the Get Reporting Statistics step and taking the value of "Logged In" agents for the CSQ involved and an "if" statement, If that variable > 0 t...
Thanks Carlo,Sorry I didnt get back to you on time.The issue is resolved many thanks.I also want to ask how one can configure an opening and closing time for the script as you would normally do for a UCCX script.I know you can configure time of the d...
Hi Carlo,While researching this issue I saw a similar issue where it turned out to be a a codec mismatch between the recorded prompts and the incoming dial peer. https://supportforums.cisco.com/discussion/11731461/cme-b-acd-failed-play-welcome-prompt...
Thanks Carlo,I have an update of the issue. What I did was to reconfigure the AA services to use the drop through option. I also had a misconfiguration of the pilot number under one of the ephone hunt-groups, which was why the calls weren't being rou...
