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Does someone know if for Jabber for mobile we could mute notifications while on a call so like some public chat applications.In Jabber notifications pings come out as loud as the volume on the phone and its in line too so the person on the other end ...
I have a customer that has configured 450 CTI ports in various control groups for UCCX.They have only 100 premium seats giving them 200 IVR ports maximum.My question is how customer is able to install 450 ports, if system maximum is 400 and customer ...
We’re encountering an issue where users are sometimes not picking up their phone handsets in a smooth motion, which causes the phone call to be hung up immediately as the handset touches the on hook button when the user picks up the phone.
Is there...
Could someone guide me to find information on the "P-Media-Authorization" support in SIP header or QoS Enabled SIP Proxy configuration on CUBE (ISR 4300) routers?
The topic is discussed in RFC 3313, I have a SIP provider inquiring about this feat...
As per the document:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/socialminer/200892-Integrate-UCCX-with-SocialMiner-for-Agen.html#anc18 Maximum email message size limit for Socialminer 11.6 is 20MB. Does anyone know what is the m...
Confirmed with Cisco the following: "There can be any number of IVR ports configured in the Control Group of UCCX. However, UCCX will allow concurrent ports active equal to the licenses of IVR ports. In other words, there can be more ports configured...
Thank you Network Scoops, Just to confirm my understanding, 1) We can configure as many IVR Ports as we want, no limit inside UCCX Control groups2) The number of licenses of IVR ports determine how many active calls can exist concurrently Correct?
Came across outbound call issue with Nextiva trunk
Resolved it by removing Remote party ID using SIP profile
request INVITE sip-header Remote-Party-ID remove
Received information from Cisco TAC: "For version 10.6 the maximum attachment size is 2 MB. Any attempt to upload an attachment file with size > 2 MB is rejected. The size of a single attachment cannot exceed 2 MB. The total size of all agent attach...
