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- About koziollz1
09-17-2018
koziollz1
Enthusiast
Voice and network engineer with a focus on Cisco Unified Communications.
Currently heavily involved on Cisco voice and network systems for clients globally. Continuously growing and expanding knowledge and skill sets, as well as furthering my certification path.
Going beyond standard activities of planing, designing, installing, supporting, maintaining, and administering of systems. Knowledgeable in providing pre-sales, post-sales, implementation and post-implementation support as needed for clients. Daily interaction with major Cisco technologies.
Experienced and involved with client interactions and training; internal and client facing presentations; reoccurring meetings; future technology research & testing. Ability to maintain operations, respond to escalations, and resolve high priority issues rapidly with constant professional communications.
Biography from communities:
Senior Engineer focused on Cisco Unified Communications
Expertise:
Cisco Voice and Network Systems, Cisco Unified Communications, Cisco Unified Communications Manager (CUCM, CM, CME, CMBE), Cisco Unity (CU, CUE), Cisco Unity Connection (CUC), Cisco Presence (CUPS), Cisco Unified Computing System (UCS), Voice/VOIP (H323, MGCP, SIP, SCCP, T1, E1, PRI, BRI, Fax, Analog, Digital), Routing & Switching (LAN, WAN, TCP IP, SNMP, FTP, VPN, MPLS, DHCP, Wireless), Cisco IOS (CLI), Mobile Telephony, Conferencing
Voice and network engineer with a focus on Cisco Unified Communications.
Currently heavily involved on Cisco voice and network systems for clients globally. Continuously growing and expanding knowledge and skill sets, as well as furthering my certification path.
Going beyond standard activities of planing, designing, installing, supporting, maintaining, and
Recent Badges
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Member since
03-02-2009
78
Posts
30
Helpful
1
Solution
Re: Translate SIP-UA name to Called num...
in IP Telephony and Phones
07-31-2018
10:54 AM
07-31-2018
10:54 AM
Do you have a mirror to the blog post? Seeing this error when clicking the link:
Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.
... View more
Created by
koziollz1
in IP Telephony and Phones
in IP Telephony and Phones
10-21-2017
12:13 AM
10-21-2017
12:13 AM
Found it! It is in the release notes...
"Release Notes for Cisco Unified Communications Manager Release 8.6(2a)" documentation under "Upgrading to Unified CM 8.6(2a)" section: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862a.html#pgfId-1944944
... View more
Created by
koziollz1
in IP Telephony and Phones
in IP Telephony and Phones
10-20-2017
08:39 PM
10-20-2017
08:39 PM
So what happened? Where are the Upgrade Guides for CUCM versions 8.6 and 8.5???
They are completely gone/missing! You end up going in circles and loop back and forth!
Go to the CUCM "Install and Upgrade Guides"support page: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html
Go down to the version 8.6 section. There is no upgrade specific documentation, so select the "Installing Cisco Unified Communications Manager Release 8.6(1)" link: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/8_6_1/install/cmins861.html
Below the table of contents (or search for "upgrade" in the page) it says "For information about upgrading from a previous release of Cisco Unified Communications Manager, and for other installation and upgrade information, see the "Related Documentation" section on page 2."
In the related documentation section it directs you to the following link for "Upgrading Cisco Unified Communications Manager"(as well as other topics point to the same link): http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
Look familiar? YUP! It sends you right back to the CUCM Install and Upgrade Guides support page. Even changes the URL back to: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html
Funny......but not really when you're in need of the actual documentation.....
Anyone have any ideas???
... View more
- Tags:
- 8.6
- 8.6(2)
- callmanager
- ccm
- CiscoSupport
- config
- config guide
- configuration
- Configuration guide
- cucm
- documentation
- documents
- guide
- help
- support
- upgrade
- Upgrade Guide
Labels:
10-20-2017
06:02 AM
Brad,
So for the most part I’ve ran into the carriers not having a clue as well.
Here is what’s should work for you:
Class of Service - Most of the time using “Business PBX” is the way to go, as that’s what CUCM is.
Type of Service - If you’re deploying e911 then the ‘within 911 area’ option (forgetting the exact verbiage) should be true.
I think both the above other selections come into play in more spread out environments that may have multiple PBXes and complex locations.
3) Company ID- So this needs to be something like a 4 didn’t code or it does not allow you to save. I used 0000 but seen others do 0001 or 1000 or 5555. (I don’t know the min and max length of digits)
4) Customer Code - Similar to above. I think default is some sort of 3 digit code but I’ve seen it be one. I use 000 again to bypass the mandatory check. Seen others as well.
As someone mentioned this data doesn’t really matter if your telco carrier isn’t working with you on it. Some of them will accept the export of ERL ALI details and populate it out to 911. Others do make you fill out the information again (manually) online via a portal or a ticket system. So I wouldn’t worry about the fields that don’t make much sense besides being a code. I do suggest having the other fields completed with good matching data though. The system uses them for alerts and reporting, etc.......
Hope that helps a bit. Just wanted to recap what I found.
... View more
10-20-2017
05:41 AM
@Chris Deren wrote:
None of that information is important unless you are using "Intrado ERLs" as you need to fill out PSAP database provider portal/spreadsheet independently anyway.
It’s still a mandatory component when setting up CER. (The ALI form as a whole including some of the fields also being required.)
Plus I recommend using good data in there as it’s what CER pulls torn alerts and notifications plus reporting. It’s good to have the correct information in there.
... View more
10-06-2017
03:04 PM
Have you been able to resolve this? I am running into the same issue....
... View more
06-22-2016
06:29 AM
I know this thread is ancient but THANK YOU!!!!
I was running into this on a new CSR 11 deployment on all my scripts and was losing my hair over it. Tripled checked everything was set to G711, even though my whole environment is G711! Opened a TAC case after a couple days, and while the engineer was reviewing my systems was going through google search results and found this!!!
What a crazy "bug" for CIPC with that setting. I do not understand why the applications/software side setting would cause this when everything region, device pool, device, etc is set to G711.....
THANKS AGAIN!!!
... View more
Created by
koziollz1
in Other Collaboration Subjects
in Other Collaboration Subjects
10-12-2015
12:42 PM
10-12-2015
12:42 PM
@kurti Were you able to get past this and resolve it? Can you share what the solution was? I am running into the same situation. Thanks
... View more
09-10-2015
04:30 PM
From Cisco TAC this will be resolved in 10.6 SU1 to be release in approximately a couple of weeks.
... View more
09-10-2015
07:06 AM
Finesse might not allow the supervisor to login with a shared line extension. Have you had a chance to test this? Does it give you an error?
... View more
09-10-2015
07:04 AM
Yes, I had to involve Cisco TAC as root level access and changes to the servers are required. The TAC engineer updated a couple tables and files on both servers to resolve this issue. Cisco TAC involvement is necessary to resolve this.
... View more
09-10-2015
07:02 AM
For Chrome (ver 45+) you can edit the shortcut link to add the following at the end (after the chrome.exe):
--cipher-suite-blacklist=0x0088,0x0087,0x0039,0x0038,0x0044,0x0045,0x0066,0x0032,0x0033,0x0016,0x0013
Go to browser short cut (Start Menu, Desktop, Taskbar, etc...) Right click and go to Properties Go to Shortcut tab Go to Target textbox, in this you will find your chrome full path, add above string at the end of path. For my Windows installation it will look like: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --cipher-suite-blacklist=0x0088,0x0087,0x0039,0x0038,0x0044,0x0045,0x0066,0x0032,0x0033,0x0016,0x0013 Apply, and click OK to close the properties window. If you have Chrome open, fully close it and re-launch via shortcut. You should now be able to access Finesse login site.
... View more
08-25-2015
08:06 PM
For the supervisor setup assign them an UCCX extension as well. I have the supervisors with an assigned IPCC extension in CUCM, assigned to the team within UCCX, but with no skill (or skill level) assigned to the user. This will allow them to login as supervisor and not take calls. If you want them to take calls as well just assign them a skill + level and they can regulate their ready/not-ready state within Finesse.
... View more
07-29-2015
07:02 PM
You need to assign each user with a separate UCCX extension they will use to login. One of the requirements for UCCX is that a line can ONLY be applied to a single device, cannot be shared among multiple devices.Therefore IP Phone & Jabber does not meet the requirements. You should create a secondary UCCX extension on each agent's IP phone on the 2nd line item (or 3rd or 4th, must be a line on 1 through 4). That UCCX extension should only appear on that 1 device. Assign the CUCM end user with their primary line (setup for their device on line 1 and jabber) and the UCCX extension for the IPCC line. This should resolve your problem.
... View more
Created by
koziollz1
in Contact Center
in Contact Center
07-29-2015
09:04 AM
07-29-2015
09:04 AM
Hello,
I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary node they were seeing errors on all the widgets:
Though all the call features seemed to work and agents were able to go into Ready state and answer calls.
So next I attempted to login to the secondary server's CUIC page either via any of the URLs: http://<IPAddress>:8081/ https://<IPAddress>:8444/ http://hostname.domain.com:8081/ https://hostname.domain.com:8444/ or the "Cisco Unified Contact Center Express Reporting" link on the UCCX main web page. Each time I am getting the following error:
Which reads the following:
HTTP Status 500 -
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
BeanCreationException Error creating bean with name 'quartzSchedulerFactoryImpl' defined in ServletContext resource [/WEB-INF/applicationContext.xml]: Invocation of init method failed; nested exception is java.lang.IllegalArgumentException: Could not identify the local device in the database config. This could be a configuration problem. Checked for hostname: <hostname.domain.com>, fully qualified hostname: <hostname.domain.com>, hostname without domain name: <hostname>, address: <IPAddress>
root cause:
IllegalArgumentException Could not identify the local device in the database config. This could be a configuration problem. Checked for hostname: <hostname.domain.com>, fully qualified hostname: <hostname.domain.com>, hostname without domain name: <hostname>, address: <IPAddress>
note: The full stack trace of the root cause is available in the logs.
I checked the services and they are all running on both servers. Checked DBReplication and it's good all around.
Wasn't able to find any details on these errors anywhere.
Any help would be greatly appreciated!
... View more
Labels:
Created by
koziollz1
in IP Telephony and Phones
07-31-2018
07-31-2018
Do you have a mirror to the blog post? Seeing this error when clicking
the link: Warning! Domain map...
Created by
koziollz1
in IP Telephony and Phones
10-21-2017
10-21-2017
Found it! It is in the release notes... "Release Notes for Cisco Unified
Communications Manager Rele...
Created by
koziollz1
in IP Telephony and Phones
10-20-2017
10-20-2017
So what happened? Where are the Upgrade Guides for CUCM versions 8.6 and
8.5??? They are completely ...
10-20-2017
Brad, So for the most part I’ve ran into the carriers not having a clue
as well. Here is what’s shou...
10-20-2017
@Chris Deren wrote: None of that information is important unless you are
using "Intrado ERLs" as you...
Created by
koziollz1
in Unified Communications Infrastructure
10-20-2017
10-20-2017
I think what I did not to waste potential disaster recovery time is:
Moved the broken VM to an isola...
Created by
koziollz1
in Unified Communications Infrastructure
10-20-2017
10-20-2017
It’s basically a hard dead system if you are running into this issue. I
spent some time work with TA...
Created by
koziollz1
in Unified Communications Infrastructure
08-23-2017
08-23-2017
Were you ever able to get this resolved?
06-22-2016
I know this thread is ancient but THANK YOU!!!! I was running into this
on a new CSR 11 deployment o...
11-05-2015
Appologies but I cannot locate this at this time, I tried to find it
again. It was for the AXL user ...
10-12-2015
@kurti Were you able to get past this and resolve it? Can you share what
the solution was?I am runni...
Public Statistics
| Date Registered | 03-02-2009 11:55 AM |
| Date Last Visited | 09-17-2018 05:58 AM |
| Total Messages Posted | 78 |
| Total Helpful Votes Received | 30 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 10 | |
| 9 | |
| 4 |
Helpful Votes From
