Hi All, So we have about 150 telecommuters that I support. When I configure their phones, I test with an external internet connection after the configuration to make sure that it will register properly. My question: Some phones take a lot longer to register than others and some won't even register. I've checked the firmware on the phones and originally I thought it was because I was using phones with the 9.4 firmware on the 7945's. So I quit sending out the newer phones with the 9.4 firmware but even the older firmware version has this issue. Has anyone seen this behavior before? If so, where did you start with the troubleshooting and what was the fix?   Environment: Cisco Unified Call Manager version: 8.0.3.22900-5 Cisco Unity Connection version: 8.0.3ES10.21900-10 Cisco Adaptive Security Appliance Software Version 8.3(2) Cisco 7945 SCCP45.9-1-1SR1S <<old version Cisco 7945 SCCP45.9-4-2-1S <<new version   Thanks All!   ~Ray ... View more

Anyone know in what format to insert a java exception for the unity connection pca? I've tried https://unityconnserver:8443/ciscopca; https://unityconnserver/ciscopca:8443; https://unityconnserver/pca.....but none of these will allow the media master to play. The media master is fine when I use the admin pages, I'm stumbling with the Cisco PCA.   Thanks all in advance.   ~Ray ... View more

We are in the final phases of upgrading from Unity 8 to Unity Connection 8.5. Has anyone had to integrate Rightfax with Connection? If so, how did you do it, is there any documentation that I can take a look at? The biggest question is how does INBOUND faxing work? Thanks! ~Ray              ... View more

OK, I'm ready to pull my hair out....hoping someone here is good at troubleshooting fax issues.(also, I'm doing this via android, so please bear with me) We have a remote site connected to a main campus via a fiber wan. We have cucm, cuc 8.6 in our network. 2901 gateway for the remote site also configured for srst. I've looked at the gateways(both remote and main campus) all the dial peers appear to be configured correctly, although the main campus fax is on a vg224. Heres our symptoms..sporadic incoming and sending faxes as well as incoming faxes missing half the page more often then not. I seemed to have it down as a routing issue but I'm not sure where to go from here. What debugs should I start with and where(gateways?, cucm?) Any help with be greatly appreciated...also if you need more info, I'll be happy to provide. ~Ray Sent from Cisco Technical Support Android App ... View more