Hi all, Can you please advise on best way to get all required info to complete the SME sizing tool? The SME sizing tool requires the following input parameters: BHCA per user for each trunk interface to leaf clusters for intercluster calls BHCA per user for each trunk interface to leaf clusters for off-net (PSTN) calls verage holding time for call Can this be extracted using CDR? RTMT?  Any document or procedure to collect those info?  Thanks and regards, ... View more

Hello all, I have the following issue.  My customer have about 200 sites.  But only about 20 are video enabled sites with enough BW. We implemented recently Jabber with MRA so end users can either register from customer LAN or from the internet. I would like to permit only customer users on the 20 site to register with Jabber and to make video calls.  If a user register from a location without enough bw then I would like to block video calls. What is the best way to do this on the CUCM? Is it possible to use Mobility?  So I can add the 20 video enabled sites and use a Device Pool configured to accept video call?  If jabber client register to a non video enable site then it will be associated with a Device pool that block video? OR Is it possible to create i.e device mobility info 1 for subnet 10.10.1.0/24, device mobility info 2 for subnet 10.10.2.0/24......device mobility info 20 for subnet 10.10.20/24  +  device mobility info 100 for subnet 10.0.0.0/8.  If jabber user connect from 10.10.1.0/24 it will be in device mobility info 1 (with device pool permitting video). if jabber client connect from 10.10.50.0/24 (site with no video)  then it will be in MG 100 with device pool not permitting video? Thanks in advance, Ahmed ... View more

Good morning, I would like to know if it is possible with UCCX 9.x to have the following: - When last agent from a CSQ logout, have a popup on his CAD with message that he is last available agent before he logout. - Once Last agent logout, play message if any caller still in the queue. - Send an alert via email to a certain email address (supervisor i.e.) Please give me any info/links explaining how to implement this. Thanks. B.R Ahmed ... View more

Hello all, I have following setup.    2 main sites (Site A and Site B) (VPN concentrator) and several remote sites. Each remote site have a GRE tunnel with 2 ipsec tunnels to each main site. On one of the remotes site we got compalins and we found out packets drops on the ipsec tunnel between this remote site and one on the main site (Let say site A), while ipsec tunnel to site B is clean. Ping between site A and remote site on the internet (using public ip address) is ok with no packet drops. So it is not ISP issue.  my ping test over ipsec tunnel is with several packet size starting 60 bytes and I always see packet drops. Here is the configs (Partial) Site A: 7204vxr 12.4(24)T2 =================== interface Tunnel10 ip address 173.32.8.2 255.255.255.0 no ip redirects ip flow ingress ip nhrp authentication XXXXXX ip nhrp map multicast dynamic ip nhrp map 173.32.8.1 203.14.112.189 ip nhrp map multicast 203.14.112.189 ip nhrp network-id 10 ip nhrp holdtime 600 tunnel source GigabitEthernet0/1 tunnel mode gre multipoint tunnel key 10 tunnel protection ipsec profile DMVPN_PROF interface GigabitEthernet0/1 description ISP 1 ip address 89.3.11.244 255.255.255.248 ip flow ingress ip nat inside ip virtual-reassembly ip route-cache policy ip policy route-map clear-df duplex full speed 1000 media-type rj45 negotiation auto Site B: 7204vxr 12.4(24)T2 =================== interface Tunnel10 ip address 173.32.8.1 255.255.255.0 no ip redirects ip flow ingress ip nhrp authentication XXXXX ip nhrp map multicast dynamic ip nhrp network-id 10 ip nhrp holdtime 600 tunnel source GigabitEthernet0/1 tunnel mode gre multipoint tunnel key 10 tunnel protection ipsec profile DMVPN_PROF interface GigabitEthernet0/1 description INTERNET ISP2 ip address 89.3.18.116 255.255.255.248 ip flow ingress duplex full speed 1000 media-type rj45 negotiation auto Remote site: 1841 12.4(15)T7 ===================== interface Tunnel3 description Connection to VPN ConC bandwidth 256 ip address 173.32.8.87 255.255.255.0 no ip redirects ip mtu 1300 ip nhrp authentication XXXXXX ip nhrp map 173.33.8.1 89.3.18.116 ip nhrp map multicast 89.3.18.116 ip nhrp map 173.33.8.2 89.3.11.244 ip nhrp map multicast 89.3.11.244 ip nhrp network-id 3 ip nhrp holdtime 600 ip nhrp nhs 173.33.8.1 ip nhrp nhs 173.33.8.2 tunnel source FastEthernet0/0 tunnel mode gre multipoint tunnel key 3 tunnel path-mtu-discovery tunnel protection ipsec profile DMVPN_PROF tunnel bandwidth transmit 128 tunnel bandwidth receive 256 interface FastEthernet0/0 description Connection to ISP 3 bandwidth 256 ip address 87.45.27.130 255.255.248.0 speed 100 full-duplex All was working fine until few days ago. There is many other remote site with simlar setup working fine with no drops. When I look to the VPN concentrator with drops Site A, I am seeing: SiteA#show pas isa interface VPN Acceleration Module Version II+ in slot : 3         Statistics for Hardware VPN Module since the last clear          of counters 3974 seconds ago        74969347 packets in                    74969346 packets out               41510632572 bytes in                   41136609103 bytes out                       18864 paks/sec in                      18864 paks/sec out                    83561 Kbits/sec in                     82808 Kbits/sec out                       0 pkts compressed                      0 pkts not compressed                 0 bytes before compress                0 bytes after compress            1.0:1 compression ratio                1.0:1 overall           43708 commands out                     43708 commands acknowledged         Last 5 minutes:         5735788 packets in                     5735786 packets out                     19119 paks/sec in                      19119 paks/sec out                 88939410 bits/sec in                   88086550 bits/sec out          Errors:    ppq full errors         :      513   ppq rx errors           :       11              <<<<<<<<<<<<<<<< ???    cmdq full errors        :        0   cmdq rx errors          :        0    ppq down errors         :        0   cmdq down errors        :        0    no buffer               :        0   replay errors           :    47800                 <<<<<<<<<<<<<<< ???    dest overflow           :        0   authentication errors   :       17    Other error             :        0   Raw Input Underrun      :       11    IPSEC Unsupported Option:        0   IPV4 Header Length      :        0    ESP Pad Length          :       11   IPSEC Decompression     :        0    AH ESP seq mismatch     :        0   AH Header Length        :        0    AH ICV Incorrect        :        0   IPCOMP CPI Mismatch     :        0    IPSEC ESP Modulo        :        0   Unexpected IPV6 Extensio:        0    Unexpected Protocol     :        0   Dest Buf overflow       :        0    IPSEC Pkt is fragment   :        0   IPSEC Pkt src count     :        0    Invalid IP Version      :        0   Unwrappable             :        0    SSL Output overrun      :        0   SSL Decompress failure  :        0    SSL BAD Decomp History  :        0   SSL Version Mismatch    :        0    SSL Input overrun       :        0   SSL Conn Modulo         :        0    SSL Input Underrun      :        0   SSL Connection closed   :        0    SSL Unrecognised content:        0   SSL record header length:        0    PPTP Duplicate packet   :        0   PPTP Exceed max missed p:        0    RNG self test fail      :        0   DF Bit set              :        0    Hash Miscompare         :        0   Unwrappable object      :        0    Missing attribute       :        0   Invalid attrribute value:        0    Bad Attribute           :        0   Verification Fail       :        0    Decrypt Failure         :        0   Invalid Packet          :        0    Invalid Key             :        0   Input Overrun           :        0    Input Underrun          :        0   Output buffer overrun   :        0    Bad handle value        :        0   Invalid parameter       :        0    Bad function code       :        0   Out of handles          :        0    Access denied           :        0   Out of memory           :        0    NR overflow             :        0   pkts dropped            :      541 Warnings:    sessions_expired        :        0   packets_fragmented      :        0    general                 :        0   compress_bypassed       :        0 HSP details:    hsp_operations          : 254044712   hsp_sessions            :      799 When I clear counters I still see "ppq full errors" and "replay errors" increasing on Site A  while it is clean with Site B. Any one knows what those counters mean and if they are related to problem I am seeing? Thanks in advance. ... View more

Hi all, When we do a seach on an ip phone on the corporate directoty the output is there but classified by DN while it will be mauch better if it is classified by name. Is is possible to cnge/manipulate this output? We have CUCM 8.5.2 and there is no AD.  If you need more info please tell me. Thanks A.N ... View more