Latest version of UCCX 12.5 integrated with LumenVox. The ASR piece is working fine, but I have an application that only uses speech in one specific menu and everything else is DTMF driven. When you get to a DTMF menu and speech is detected the menu ...

I crated a custom meeting template I want to use for my org. If i create the meeting via the Webex web UI or the app the template is reflected, but when I create it directly from my Google calendar it doesn't seem to work. I can't find anything aroun...

I have a menu that I want to speech enable. I created my grammar and uploaded it. In my script I reference the grammar. My grammar contains different ways of saying the same thing for things like order or payment. I am trying to identify the tag, but...

I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...

Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...