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Muhammad Usman
Level 1
Level 1
Member since ‎07-30-2013
‎04-18-2020
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  • 26 Posts
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Menu option not working after call transfer

05-11-2014
Hi,We have a requirement where our customer care agent will call customer and asks them to provide feedback about our services, if the customer agrees, agent will transfer the call to IVR extension, where IVR script will record customer feedback.Issu...

Accessing UCCX Database

03-09-2014
Hi,Can please somebody help me in accessing UCCX DB directly from any DB viewer software.. i want to check what information UCCX stores in DB against calls made by customer.. Thanks

Add a call to queue with priority in UCCX 8.5

09-25-2013
Hi,I want to assign a call in queue with high priority than other, how can i do that?I am adding customers call to a queue using "Select Resource" Method, but i dont know how can i prioritize calls.Thanks

Generate Prompt from Number in local language

08-21-2013
Hi,I was able to convert a number into prompt using "Create Generated Prompt number" method in English language, now i want to convert the same number in our local language "Urdu",i have tried to use the "Override Language" feature in above method bu...

Stress testing Application

08-10-2013
Hi,Does Cisco has some utility that i can use to perform stress testing of my UCCX script, before i bring it to production, i have called Restful Web services several times in my script. Thanks
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Member Since ‎07-30-2013 08:45 PM
Date Last Visited ‎04-18-2020 11:51 PM
Posts 26
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