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Hi,We have a requirement where our customer care agent will call customer and asks them to provide feedback about our services, if the customer agrees, agent will transfer the call to IVR extension, where IVR script will record customer feedback.Issu...
Hi,Can please somebody help me in accessing UCCX DB directly from any DB viewer software.. i want to check what information UCCX stores in DB against calls made by customer.. Thanks
Hi,I want to assign a call in queue with high priority than other, how can i do that?I am adding customers call to a queue using "Select Resource" Method, but i dont know how can i prioritize calls.Thanks
Hi,I was able to convert a number into prompt using "Create Generated Prompt number" method in English language, now i want to convert the same number in our local language "Urdu",i have tried to use the "Override Language" feature in above method bu...
Hi,Does Cisco has some utility that i can use to perform stress testing of my UCCX script, before i bring it to production, i have called Restful Web services several times in my script. Thanks
Thanks Anthony.. it worked..Out of curiosity, in Java we can define variable in for loop, likefor(int i=0; i<10; i++)but here, it was not allowing me, i had to first create int variable and then call that variable in for loop, like you mentioned abov...
