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Dears , I will explain the business process we have so it will be clear then i will put the issue i'm suffering with.
Customer Script checking if there is no agent available and if no agent is talking it will forward the Call to Hunt Pilot Number, H...
Dear .. I have been asked from the network team to implement a Mark for QOS in the Unifiued Comeunication System .. thay asked me to make - The Voice signaling mark with dscp CS3 - The Voice media mark with dscp efis there any document about this c...
Hi Scott, It's relay strange, even i checked for you the help page and this is not included in it. i notice something when i test the export, i think User ID 1 is related to the Primary Extension of the user ( check the picture below). my advice ...
Dear Rowdy,
this is related to bug CSCur71176
Symptom:User unable to use Finesse Admin if that user has a custom Desktop Layout assigned.Conditions:Agent with Administrator role who is assigned to a team which has a custom Desktop Layout.Workarou...
Hi Jaime, just asking i have the same issue, the local user id (cucm direcotry) is the same as LDAP, if i sync with Ldap as you say it will convert the users to ldap, the users i have have some configuratoin like SNR and other access it will be integ...
Dear Chris, below you will find the answers you needed.
- The Value of the Stop ringing the phone in the Remote Destination is : 100- the Maximum Hunt Timer is : - in the attachment you will see the the hunt pilot config summary with the remote desti...
