I use a video IP Phone 8945. Now if someone from PSTN tries to make a video call from his/her 4G mobile handset to my Cisco DID, will I receive the video from other end? Or will the video call work only for internal calls?
Both PCCE and BE7k support 1000 agents. Why should I buy PCCE when it just provides limited features:CCE, CVP, CM, Finesse. Whereas BE7k gives me so many applications.
With 10.x, has Cisco replaced Intelligent Contact Management (ICM) terminology with something else? If I am not wrong, earlier in UCCE, ICM was referred to as Router, Logger and PG.What now?
scenario: there is a main site and 2 remote branches of an Org.Question: in which situation will you put 3 separate CM clusters at all 3 sites AND in which situation will you put 1 CM cluster at main site and only the 'subscriber' at the other 2 remo...
Hi Ajith,
Great response from you. I had some doubts and your post clarified them. I have one question for you. You mentioned:
b External caller can be pached for confernce call within a VOIP network accross all the offices
c.Also external caller can...
Ok, now, let's say that the customer is an enterprise customer and uses a video endpoint registered on his company's IP PBX (either Cisco or non-cisco). So can he make a video call to my Cisco DID?And similarly, if I have a call center with video end...
