Hi I know finesse logs can be directly collected from web as the below URL:http://<FinesseServerIP>/finesse/logs/ The finesse version is 10.5 with CCE.When I click "clientlogs/" directory the web page loading delay continously,all agents are logout...
Hello~I tried collect Finesse Log via URL: http://<FinesseServerIP>/finesse/logs/ But when I click the clientlogs of list, the web page display loading delay.And then all agents finesse are not working. The finesse recovery after restart the finesse ...
Hi~
Guys~
In my configure ICM
A Side(Active)
Rogger A
CM PG A(CTI & CTI OS)
VRU PG A
DAW
B Side(Idle)
Rogger B
CM PG B(CTI & CTI OS)
VRU PG B
Sometimes ICM B side opc and PIM restart of CM PG, VRU PG and CTIsvr
They have other uptime to pgage...
I've checked windows event.
event ID : 32770, 126, 211, 49218
and If when fail-over to B Side it was not restart opc, PIMs and CTIsvr also.
I want know why idle side PG's opc, PIMs and CTIsvr change state.
