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Hello all, I have a client using UCCX 10.6 with CAD (No finesse)They currently have wrap up codes set per agent using the workflowsMy client wants to have different wrap up codes per CSQ instead of being per agent So Now:Agent A will always be shown ...
HelloCPC Analytics should keep CDR data for 52 weeks without any settings. In my lab i am not able to get the 52 weeks of data from CPC Analytics, I only get 5 weeks of data history. I have attached a print screen.Analytic has been installed for nea...
Im trying to establish a SIP trunk between a lab CUBE and a SIP provider.Incoming calls works from ITSP PSTN to the CUBE.From the CUBE to ITSP call doesnt workI spoke to the ITSP and i know the reason but dont know how to implement it on the CUBEIm ...
The situation:Router A (ip 192.168.16.1) is the default gateway for the entire companyAnybody in the company is able to go on the internet and ping 8.8.8.8 (google DNS) from there PCI myself from my laptop have IP 192.168.16.170 and i can ping 8.8.8....
Im am performing a jump ugrade in couple of weeks from CUCM 7.1.5 to 9.x and CUC 7.1.5 to 9.x.I was going over the steps for CUCM and the last step is to Rebuild the virtual machines to align disk partitions.Because CUCM prior to 8.0 (2) are not supp...
**STARTED NEW DISCUSSION THREAD: https://supportforums.cisco.com/discussion/12398046/missing-cdr-data-cpc-analytic *** I have attached a print screen.Analytic has been installed for nearly 2 years, the strange thing is that the data seems to be there...
Hello, in my lab i am not able to get the 52 weeks of data from CPC Analytics, I only get 5 weeks of data history. Is there a setting that i need to change to keep 52 weeks of CDR ?I know that for CPC Assurance theres the 7 day settings under: Admin...
