Hello all,   I have a client using UCCX 10.6 with CAD (No finesse) They currently have wrap up codes set per agent using the workflows My client wants to have different wrap up codes per CSQ instead of being per agent   So Now: Agent A will always be shown wrap up codes A   What they want: Agent A will be shown Wrap A if call came from CSQ A or Wrap up B if call came from CSQ B So a completely different set of wrap up codes based on CSQ   Is this possible ?   Another question, that same client wants to give the agent the option to select multiple wrap up items from the wrap up code pop up window depending of the nature of the call. The agent currently can only select one item from the wrap up list Is it possible to allow multiple wrap up item selection ?   Thank you         ... View more

Im trying to establish a SIP trunk between a lab CUBE and a SIP provider. Incoming calls works from ITSP PSTN to the CUBE. From the CUBE to ITSP call doesnt work I spoke to the ITSP and  i know the reason but dont know how to implement it on the CUBE Im sending my INVITE to the ITSP and my authentication credentials ITSP respond with a 401 message asking for authentication. CUBE should then resend my authentication credentials but it doesnt Instead CUBE sends a 503 Message. This ITSP explain to me that this is how they do the authentication: Initial INVITE They respond with 401 challenge I should resend authentication Attached is my running config and full debug Below is partial debug ccsip events messages error for a quick look. Any help would be great, thanks *********************************************************** o: <sip:95142221234@X.X.X.36> Date: Fri, 21 Feb 2014 15:14:13 GMT Call-ID: d0fe5600-30716d45-31-86b1fac@X.X.X.8 Supported: timer,resource-priority,replaces Min-SE:  1800 User-Agent: Cisco-CUCM8.6 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence, kpml Supported: X-cisco-srtp-fallback,X-cisco-original-called Cisco-Guid: 3506329088-0000065536-0000000017-0141238188 Session-Expires:  1800 P-Asserted-Identity: <sip:5142546011@X.X.X.8> Contact: <sip:5142546011@X.X.X.8:1234;transport=tcp> Max-Forwards: 69 Content-Type: application/sdp Content-Length: 213 v=0 o=CiscoSystemsCCM-SIP 1977 1 IN IP4 X.X.X.8 s=SIP Call c=IN IP4 X.28.158.11 t=0 0 m=audio 25192 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=ptime:20 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 ***************************************************************** Sent: INVITE sip: 5142221234@siptrunking.bell.ca :1234 SIP/2.0 Via: SIP/2.0/UDP X.X.X.36:1234;branch=z9hG4bK93489C From: <sip: 5142546011@cube.jondoe.com ;user=phone>;tag=2EBB4A6A-2656 To: <sip:5142221234@X.X.X.52> Date: Fri, 21 Feb 2014 15:09:12 GMT Call-ID: F495F43D-9A4011E3-B620A51A-DECFBE48@cube.jondoe.com Supported: 100rel,timer,resource-priority,replaces,sdp-anat Min-SE:  1800 Cisco-Guid: 3506329088-0000065536-0000000017-0141238188 User-Agent: Cisco-SIPGateway/IOS-15.2.4.M4                                                                      Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER CSeq: 101 INVITE Timestamp: 1392995352 Contact: <sip:5142546011;tgrp=mtl_01_5142546011;trunk-context=siptrunking.bell.ca@X.X.X.36:1234> Expires: 60 Allow-Events: telephone-event Max-Forwards: 68 Session-Expires:  1800 Content-Type: application/sdp Content-Disposition: session;handling=required Content-Length: 250 v=0 o=CiscoSystemsSIP-GW-UserAgent 6383 8345 IN IP4 X.X.X.36 s=SIP Call c=IN IP4 X.X.X.36 t=0 0 m=audio 16580 RTP/AVP 0 101 c=IN IP4 X.X.X.36 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20 *Feb 21 15:09:12.329: //46391/D0FE56000000/SIP/Msg/ccsipDisplayMsg: Sent: SIP/2.0 100 Trying Via: SIP/2.0/TCP X.X.X.8:1234;branch=z9hG4bK5647ab195a From: <sip:5142546011@X.X.X.8>;tag=1977~20a67589-494c-4e2a-8283-ce7e70ffe562-85534657 To: <sip:95142221234@X.X.X.36> Date: Fri, 21 Feb 2014 15:09:12 GMT Call-ID: d0fe5600-30716d45-31-86b1fac@X.X.X.8 CSeq: 101 INVITE Allow-Events: telephone-event Server: Cisco-SIPGateway/IOS-15.2.4.M4 Content-Length: 0 *Feb 21 15:09:12.333: //-1/xxxxxxxxxxxx/SIP/Error/get_content_length: Could not get Content-length *Feb 21 15:09:12.333: //46392/D0FE56000000/SIP/Msg/ccsipDisplayMsg: ************************************************************* Received: SIP/2.0 100 Trying Via: SIP/2.0/UDP X.X.X.36:1234;branch=z9hG4bK93489C From: <sip: 5142546011@cube.jondoe.com ;user=phone>;tag=2EBB4A6A-2656 To: <sip:5142221234@X.X.X.52> Call-ID: F495F43D-9A4011E3-B620A51A-DECFBE48@cube.jondoe.com CSeq: 101 INVITE Timestamp: 1392995352 *Feb 21 15:09:12.355: //46392/D0FE56000000/SIP/Msg/ccsipDisplayMsg: ********************************************************* Received: SIP/2.0 401 Unauthorized Via: SIP/2.0/UDP X.X.X.36:1234;branch=z9hG4bK93489C From: <sip: 5142546011@cube.jondoe.com ;user=phone>;tag=2EBB4A6A-2656 To: <sip:5142221234@X.X.X.52>;tag=SD2roa599-144107040-1392995653791 Call-ID: F495F43D-9A4011E3-B620A51A-DECFBE48@cube.jondoe.com CSeq: 101 INVITE Timestamp: 1392995352 WWW-Authenticate: DIGEST qop="auth",nonce="BroadWorksXhrxln9gfT1gm0nuBW",realm="siptrunking.bell.ca",algorithm=MD5 Content-Length: 0 *Feb 21 15:09:12.355: //46392/D0FE56000000/SIP/Error/sipSPIHandleAuthChallenge: Error getting credentials *Feb 21 15:09:12.355: //46392/D0FE56000000/SIP/Error/act_recdproc_new_message_response: Error handling AuthenticationChallenge *Feb 21 15:09:12.355: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT *Feb 21 15:09:12.355: //46392/D0FE56000000/SIP/Event/Session-Timer/sipSTSLMain: Event: E_STSL_SPI_EVENT *Feb 21 15:09:12.355: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT *Feb 21 15:09:12.355: //46391/D0FE56000000/SIP/Event/Session-Timer/sipSTSLMain: Event: E_STSL_SESSION_REFRESH_RESP *Feb 21 15:09:12.355: //46391/D0FE56000000/SIP/Event/Session-Timer/sipSTSLMain: dir:1, method:102, resp_code:503, container:24FC4090 *Feb 21 15:09:12.355: //46391/D0FE56000000/SIP/Msg/ccsipDisplayMsg: Sent: SIP/2.0 503 Service Unavailable Via: SIP/2.0/TCP X.X.X.8:1234;branch=z9hG4bK5647ab195a From: <sip:5142546011@X.X.X.8>;tag=1977~20a67589-494c-4e2a-8283-ce7e70ffe562-85534657 To: <sip:95142221234@X.X.X.36>;tag=2EBB4A84-C56 Date: Fri, 21 Feb 2014 15:09:12 GMT Call-ID: d0fe5600-30716d45-31-86b1fac@X.X.X.8 CSeq: 101 INVITE Allow-Events: telephone-event Server: Cisco-SIPGateway/IOS-15.2.4.M4 Reason: Q.850;cause=47 Content-Length: 0 *Feb 21 15:09:12.355: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg: Sent: ACK sip:5142221234@X.X.X.52:1234 SIP/2.0 Via: SIP/2.0/UDP X.X.X.36:1234;branch=z9hG4bK93489C From: <sip: 5142546011@cube.jondoe.com >;tag=2EBB4A6A-2656 To: <sip:5142221234@X.X.X.52>;tag=SD2roa599-144107040-1392995653791 Date: Fri, 21 Feb 2014 15:09:12 GMT Call-ID: F495F43D-9A4011E3-B620A51A-DECFBE48@cube.jondoe.com Max-Forwards: 70 CSeq: 101 ACK Allow-Events: telephone-event Content-Length: 0 *Feb 21 15:09:12.357: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg: Received: ACK sip:95142221234@X.X.X.36:1234 SIP/2.0 Via: SIP/2.0/TCP X.X.X.8:1234;branch=z9hG4bK5647ab195a From: <sip:5142546011@X.X.X.8>;tag=1977~20a67589-494c-4e2a-8283-ce7e70ffe562-85534657 To: <sip:95142221234@X.X.X.36>;tag=2EBB4A84-C56 Date: Fri, 21 Feb 2014 15:14:13 GMT Call-ID: d0fe5600-30716d45-31-86b1fac@X.X.X.8 Max-Forwards: 70 CSeq: 101 ACK Allow-Events: presence, kpml Content-Length: 0 *Feb 21 15:09:24.211: //46393/000000000000/SIP/Error/sipSPIAddPrivacyHeader: Orig Container is NULL...should have value except in case of sending OOD Options ping. *Feb 21 15:09:24.211: //46393/000000000000/SIP/Error/sipSPIAddAssertedIDHeader: Orig Container is NULL...should have value except in case of sending OOD Options ping. *Feb 21 15:09:24.211: //46393/000000000000/SIP/Error/sipSPIAddPreferredIDHeader: Orig Container is NULL...should have value except in case of sending OOD Options ping. *Feb 21 15:09:24.211: //46393/000000000000/SIP/Msg/ccsipDisplayMsg: Sent: OPTIONS sip:X.X.X.8:1234 SIP/2.0 Via: SIP/2.0/UDP X.X.X.36:1234;branch=z9hG4bK93491142 From: <sip:cube.jondoe.com>;tag=2EBB78D4-4E6 To: <sip:X.X.X.8> Date: Fri, 21 Feb 2014 15:09:24 GMT Call-ID: FBAB0140-9A4011E3-B621A51A-DECFBE48@cube.jondoe.com User-Agent: Cisco-SIPGateway/IOS-15.2.4.M4 Max-Forwards: 70 CSeq: 101 OPTIONS ... 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The situation: Router A (ip 192.168.16.1) is the default gateway for the entire company Anybody in the company is able to go on the internet and ping 8.8.8.8 (google DNS) from there PC I myself from my laptop have IP 192.168.16.170 and i can ping 8.8.8.8 my default gw is 192.168.16.1 I configured a lab with Router B a 1841 router with NAT On Router B FastEth 0/0 is facing Router A On Router B FastEth 0/1 is facing my lab The problem: From Router B, both interfaces can ping 192.168.16.1 (Router A, the default gateway) From Router B i am unable to ping 8.8.8.8 or any other adress outside the 192.168.16.0 network I dont undersand how i am able to ping my default gateway yet not be able to ping outside my network. Keep in mind it works from my laptop or any other PC in the building. Thank you for the insight ********************************************************************************** Router#sh ip int br Interface                  IP-Address      OK? Method Status                Protocol FastEthernet0/0            192.168.16.137  YES DHCP up                    up FastEthernet0/1            192.168.55.11   YES manual up                    up NVI0                       unassigned      NO  unset  up                    up Router# *********************************************************************************** Router#sh run Building configuration... Current configuration : 712 bytes ! version 12.4 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname Router ! boot-start-marker boot-end-marker ! ! no aaa new-model ip cef ! ! ! ! ! ! ! --More-- ! interface FastEthernet0/0 ip address dhcp ip nat outside duplex auto speed auto ! interface FastEthernet0/1 ip address 192.168.55.11 255.255.255.0 ip nat inside duplex auto speed auto ! ip forward-protocol nd ip route 0.0.0.0 0.0.0.0 FastEthernet0/0 ! no ip http server ip nat inside source static 192.168.55.170 192.168.16.10 ip nat inside source static 192.168.55.11 192.168.16.11 ! ! control-plane ! ! line con 0 line aux 0 line vty 0 4 login ! scheduler allocate 20000 1000 end Router# ************************************************************************* Router#sh ver Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 12.4(17a), RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2007 by Cisco Systems, Inc. Compiled Wed 07-Nov-07 11:21 by prod_rel_team ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1) Router uptime is 4 hours, 34 minutes System returned to ROM by power-on System image file is "flash:c1841-ipbase-mz.124-17a.bin" Cisco 1841 (revision 7.0) with 114688K/16384K bytes of memory. Processor board ID FTX1153W03K 2 FastEthernet interfaces DRAM configuration is 64 bits wide with parity disabled. 191K bytes of NVRAM. 31360K bytes of ATA CompactFlash (Read/Write) Configuration register is 0x2142 Router# *********************************************************************** Router#ping 192.168.16.1 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 192.168.16.1, timeout is 2 seconds: !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms ******************************************************************* Router#ping 8.8.8.8 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 8.8.8.8, timeout is 2 seconds: ..... Success rate is 0 percent (0/5) ... View more