Morning   We have started to implement FMC and FTD in our estate and have found that the TCP was working fine over the tunnels that we have created.  However, UDP did not seem to be working.  This caused issues around DHCP and voice.  Can anyone guide me to how to get the FTD to inspect the UDP traffic in a stateful manor rather than it blocking or discarding it?   Thanks ... View more

Morning   I have just upgraded my system from 10.5 to 10.6 and I am now trying to get Finesse configured for my agents to migrate across.    The issue I am having is with the browser setup that was available in CAD.  In this, we have several pages that are stored for quick access for the agents, but I can not find where i can add them into the new agent page.  I have tried to add them as a workflow action, but these are actions that need manual interaction, not triggered upon dependencies.   Can anyone help me please   Thanks   Rob ... View more

Hi   I have a couple of users up are showing in the resources section of UCCX, but not in the Cisco Desktop Administrator.   These users have been removed from CUCM and their numbers delete, then created from scratch after a LDAP sync.   The LDAP Monitor and Desktop Sync services on UCCX have been restarted.  CDA Manual sync is completing successfully.   I have removed the users, restarted the CTIManager service, UCCX cluster and then tried to re-add them to CUCM   This has all been done with the end result not changing.  The users still show as resources, but will not be populated into CDA, so they are unable to log into CAD   Please Help ... View more

Hi Experts   I am trying to get faxes to run from our new server out over our SIP trunks which have ISR 43331 devices as SBCs.  My server is able to send out the call, however is not receiving a response for the RTP.  I have had our provider monitor the calls and they have explained that the RTP is not getting a response.   I have looked at my SBCs and have seen some zone policies for inspecting protocols   ! class-map type inspect match-any OUT-FW-Class match access-group name GAMMA_EXCEPTIONS class-map type inspect match-any IN->OUT-INSPECT-Class match protocol sip match protocol dns match protocol icmp match protocol rtsp class-map type inspect match-any IN-FW-Class match access-group name INCOMING_EXCEPTIONS !   Could this be blocking the RTP requests?  I was made to understand that the RTSP ran on the RTP protocol?   Thanks   Rob ... View more

Morning My company are currently looking at trying to build an in-house ATP application so that we can move away from an external provider.  I have been asked to look into whether or not a UCCX script will be able to capture key tones and upload them to a webpage to confirm customer data and payment, ie account number/payment ammounts.  I have been trying to research this online and have not come up with anything so was wondering if anyone else has managed to have a script that runs like this.   Thanks ... View more