Morning We have started to implement FMC and FTD in our estate and have found that the TCP was working fine over the tunnels that we have created. However, UDP did not seem to be working. This caused issues around DHCP and voice. Can anyone guide me to how to get the FTD to inspect the UDP traffic in a stateful manor rather than it blocking or discarding it? Thanks
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Morning
I have just upgraded my system from 10.5 to 10.6 and I am now trying to get Finesse configured for my agents to migrate across.
The issue I am having is with the browser setup that was available in CAD. In this, we have several pages that are stored for quick access for the agents, but I can not find where i can add them into the new agent page. I have tried to add them as a workflow action, but these are actions that need manual interaction, not triggered upon dependencies.
Can anyone help me please
Thanks
Rob
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Hi experts
I am looking to do an upgrade from 10.5 to 10.6 to start enabling the use of Finesse for my services.
My question is, do i need a new MAC license or will the upgrade just use what I already have on the system?
Thanks
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thanks for the reply, yes, the IPCC number has been assigned. They have access to the CTI and have their devices in the RmCm to be passed through to UCCX
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Hi
I have a couple of users up are showing in the resources section of UCCX, but not in the Cisco Desktop Administrator.
These users have been removed from CUCM and their numbers delete, then created from scratch after a LDAP sync.
The LDAP Monitor and Desktop Sync services on UCCX have been restarted. CDA Manual sync is completing successfully.
I have removed the users, restarted the CTIManager service, UCCX cluster and then tried to re-add them to CUCM
This has all been done with the end result not changing. The users still show as resources, but will not be populated into CDA, so they are unable to log into CAD
Please Help
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Hi Experts
I am trying to get faxes to run from our new server out over our SIP trunks which have ISR 43331 devices as SBCs. My server is able to send out the call, however is not receiving a response for the RTP. I have had our provider monitor the calls and they have explained that the RTP is not getting a response.
I have looked at my SBCs and have seen some zone policies for inspecting protocols
! class-map type inspect match-any OUT-FW-Class match access-group name GAMMA_EXCEPTIONS class-map type inspect match-any IN->OUT-INSPECT-Class match protocol sip match protocol dns match protocol icmp match protocol rtsp class-map type inspect match-any IN-FW-Class match access-group name INCOMING_EXCEPTIONS !
Could this be blocking the RTP requests? I was made to understand that the RTSP ran on the RTP protocol?
Thanks
Rob
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Thanks,
I am now looking at using the rest call to interact with the API. my developer has asked for me to send a JSON file as a get to the API to check for the user account and then will respond with a JSON true or false as to whether the accout exsists.
I have added a variable for a document, and this will be used as the body sent to API.
would this be a better method?
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I have been looking into the script and this is what I have come up with. Could I get some input on if these are the correct controls to be able to perform the task of interacting with a webapp to take the payments?
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By capture tones, I mean that when the prompt asks for the account number, when the keys on the phone are pressed, UCCX will capture it as a parameter and upload it to the app and wait for a response to if the account number is valid. If I receive a valid response, I will ask for payment amount, capture the amount entered as a parameter and again send to the app, same for card number. this is a potential replacement to a 3rd party payment line
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The call will be getting passed from an active campaign to an automated script. It will request the users account number and capture it as a parameter which will be uploaded to the web app and receive a confirmation. After the confirmation, I am wanting the script to capture the payment amount and the card number as parameters and again uploaded to the web app. I have tried to setup a script with prompts requesting the required details and have created String parameters to capture the inputs. I just am unsure on how the input is captured into the parameter and then uploaded to the web app
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Morning My company are currently looking at trying to build an in-house ATP application so that we can move away from an external provider. I have been asked to look into whether or not a UCCX script will be able to capture key tones and upload them to a webpage to confirm customer data and payment, ie account number/payment ammounts. I have been trying to research this online and have not come up with anything so was wondering if anyone else has managed to have a script that runs like this. Thanks
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