UCCX 10.5 to 10.6 upgrade

[Robturner1]

Hi experts

I am looking to do an upgrade from 10.5 to 10.6 to start enabling the use of Finesse for my services.

My question is, do i need a new MAC license or will the upgrade just use what I already have on the system?

Thanks

[Jinto Alakkal · Accepted solution]

Hi You don't have to have a new license you can use the existing one, see the thread below it is answered here already.

https://community.cisco.com/t5/contact-center/uccx-upgrade-from-10-5-1-su1-to-10-6-1-su2/td-p/3029260

[Robturner1]

thanks for the help